topic Re: Duplicated porting request issues in Get Support

Duplicated porting request issues

chuck20002004 — Wed, 05 Jan 2022 11:32:01 GMT

Hello there,

Two days ago, I visited a mobile shop and let the sales try whether my koodo number(not prepaid) could be ported in public mobile. The sales input all the info and reached the final payment page and said my phone number seems eligible for porting in. But my credit card didn't go through and I brought a sim card home and try to port in by myself.

However the PM website said my number is not qualified...And I tried to port in virgin prepaid account, the specialist said that there are duplicates poring requests. I think the one made at mobile shop was not cancelled. So is there anyone know how to solve the issue?

Thank u

Re: Duplicated porting request issues

GinYVR — Tue, 20 Aug 2019 23:21:44 GMT

@chuck20002004The only people who can deal with porting process are the moderators.. contact them using this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Duplicated porting request issues

NDesai — Tue, 20 Aug 2019 23:25:33 GMT

@chuck20002004 Only mods can fix any account related issues. You will need to send a private message using the link given above. Please be patient as it might take upto 48 hours for them to reply.

Re: Duplicated porting request issues

geopublic — Tue, 20 Aug 2019 23:26:52 GMT

@chuck20002004 wrote:
Hello there,
Two days ago, I visited a mobile shop and let the sales try whether my koodo number(not prepaid) could be ported in public mobile. The sales input all the info and reached the final payment page and said my phone number seems eligible for porting in. But my credit card didn't go through and I brought a sim card home and try to port in by myself.

However the PM website said my number is not qualified...And I tried to port in virgin prepaid account, the specialist said that there are duplicates poring requests. I think the one made at mobile shop was not cancelled. So is there anyone know how to solve the issue?

Thank u

@chuck20002004 which number do you want to port, Koodo or Virgin? You do realize that the port once completed will automatically close your account with the previous provider?

Re: Duplicated porting request issues

cavemantoronto — Wed, 21 Aug 2019 06:36:36 GMT

@chuck20002004 wrote:
Hello there,
Two days ago, I visited a mobile shop and let the sales try whether my koodo number(not prepaid) could be ported in public mobile. The sales input all the info and reached the final payment page and said my phone number seems eligible for porting in. But my credit card didn't go through and I brought a sim card home and try to port in by myself.

However the PM website said my number is not qualified...And I tried to port in virgin prepaid account, the specialist said that there are duplicates poring requests. I think the one made at mobile shop was not cancelled. So is there anyone know how to solve the issue?

Thank u

Check if sim card works. It could have charged you but activation computer was wrong. Once there is a port request, you can't fix it without a moderator helping.