topic Re: Unable to add on US Roaming in Get Support

Unable to add on US Roaming

gscharf — Wed, 05 Jan 2022 11:31:59 GMT

When I try to add US Roaming and text add-on I keep getting:

Unable to process this transaction.
Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged.

Have tried different browsers, changing credit card info is also not working(thought I would re-enter my credit card info).
It worked 10 days ago no problem. I have been trying for the last 2 days.

Re: Unable to add on US Roaming

GinYVR — Tue, 20 Aug 2019 23:23:17 GMT

@gscharfYup Public Mobile's payment system is a black box.. try with a different credit card.. and make sure your browser is newly restarted with no cache & cookies also no content modifying Addons like Ad blockers etc.

Re: Unable to add on US Roaming

NDesai — Tue, 20 Aug 2019 23:27:32 GMT

@gscharf If this is something urgent, you might want to purchase voucher from Retail stores like RCSS, London Drugs, Walmart or online on Recharge.com (a bit more fees)

Any remaining amount will remain in your account for future use.

Re: Unable to add on US Roaming

hairbag1 — Wed, 21 Aug 2019 00:00:15 GMT

If you're not in a hurry...just try again from time to time. The self service website is glitchy today.

@NDesaihad a good idea and try 611 if you have a valid credit card on your file. Add the $$ required for the add-on, to your Available Funds, then you can buy the add-on. Good luck.

Re: Unable to add on US Roaming

gscharf — Wed, 21 Aug 2019 00:17:19 GMT

We tried *611 but since my wife is in th US with the phone it would not connect as the 10 day package expired as i have been tring for 2 days to renew. Thanks Though.

Re: Unable to add on US Roaming

gscharf — Wed, 21 Aug 2019 00:18:05 GMT

tried and no luck. Not sure what is going on. Thanks

Re: Unable to add on US Roaming

NDesai — Wed, 21 Aug 2019 00:19:32 GMT

@gscharf wrote:
We tried *611 but since my wife is in th US with the phone it would not connect as the 10 day package expired as i have been tring for 2 days to renew. Thanks Though.

If you buy voucher, you can add that from self-serve. Likely, voucher will go through rather than a cc. Vouchers bought from retail stores might have a day or two delay issue.

Re: Unable to add on US Roaming

gscharf — Wed, 21 Aug 2019 00:21:25 GMT

Was able to buy at recharge.com and apply but I am Worried that my auto payment will fail next month. Can a moderator validate it still works? Thanks as my wife is in the US right now.

Re: Unable to add on US Roaming

GinYVR — Wed, 21 Aug 2019 00:24:18 GMT

@gscharfThere is not much you can do other than keep a months balance in the account (so your service won't be interrupted if autopay failes again).. or just keep and eye on it when it comes due.

Re: Unable to add on US Roaming

NDesai — Wed, 21 Aug 2019 00:25:23 GMT

@gscharf wrote:
Was able to buy at recharge.com and apply but I am Worried that my auto payment will fail next month. Can a moderator validate it still works? Thanks as my wife is in the US right now.

To confirm you can add a $1 balance later using your cc. If not, you can keep buying voucher and add it anytime before the renewal. Do this until your cc problem is fixed.

Re: Unable to add on US Roaming

geopublic — Wed, 21 Aug 2019 02:14:25 GMT

@gscharf wrote:
When I try to add US Roaming and text add-on I keep getting:
Unable to process this transaction.
Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged.

Have tried different browsers, changing credit card info is also not working(thought I would re-enter my credit card info).
It worked 10 days ago no problem. I have been trying for the last 2 days.

Scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.Two options are available: "Replace this credit card" and "Remove this credit card" Use "Replace this credit card" to update the CC info

Note: When entering the postal code do not enter any spaces. Also do not use the unit number field even if you live in an apartment or condo and use a desktop browser if you can.

Hope this helps!