topic Re: Call Forwarding and Incoming Minutes in Get Support

Call Forwarding and Incoming Minutes

rwma — Wed, 05 Jan 2022 11:31:57 GMT

PM currently offers a $15 monthly plan that includes unlimited incoming minutes. If all my incoming calls to my PM phone number are call forwarded to another phone number then I should not have to pay for any talk time correct? Is there a service charge to call forward?

Re: Call Forwarding and Incoming Minutes

NDesai — Wed, 21 Aug 2019 00:05:58 GMT

@rwma ~~Yes, all incoming calls forwarded to another phone will not be count towards the 100 outgoing mins.~~ There is no charge for call forwarding. It's free with any talk plan 🙂

EDIT: I guess i was wrong

Re: Call Forwarding and Incoming Minutes

geopublic — Tue, 20 Aug 2019 23:30:11 GMT

@rwma wrote:
PM currently offers a $15 monthly plan that includes unlimited incoming minutes. If all my incoming calls to my PM phone number are call forwarded to another phone number then I should not have to pay for any talk time correct? Is there a service charge to call forward?

@rwma It should be ok but best to verify it yourself. Just go into you account and check you usage history to make sure you didn't get charged.

Re: Call Forwarding and Incoming Minutes

rwma — Tue, 20 Aug 2019 23:32:44 GMT

Your reply implies that my call forwarded minutes count as outgoing minutes. Is that correct? In other words, unlimited incoming minutes is an irrelevant feature if I plan to call forward all my calls to another number - can somebody verify this?

Re: Call Forwarding and Incoming Minutes

kselmak — Tue, 20 Aug 2019 23:32:48 GMT

I believe not though as your phone will call the forward number

But you should test drive it

Would you mind letting us (and the future readers) know?

Thanks

Re: Call Forwarding and Incoming Minutes

rwma — Tue, 20 Aug 2019 23:33:18 GMT

I have not signed up to PM yet and am trying to verify this before I port my number over. How can I verify before establishing a PM account?

Re: Call Forwarding and Incoming Minutes

kselmak — Tue, 20 Aug 2019 23:34:55 GMT

Ok I'll test it with my 10 plan, give me 5 mins to flip sim

Re: Call Forwarding and Incoming Minutes

Anonymous — Tue, 20 Aug 2019 23:41:49 GMT

@rwma wrote:
I have not signed up to PM yet and am trying to verify this before I port my number over. How can I verify before establishing a PM account?

I've already tested this on the $10 plan. Call forward all will use minutes. Call forward busy or unanswered or unavailable will not.

I don't know if that's an undocumented feature or whether it could change without warning.

Re: Call Forwarding and Incoming Minutes

kselmak — Tue, 20 Aug 2019 23:43:07 GMT

OMG off course 10 will be charged as both in and out are counted what was I thinking

I can check with my 15 one once I have it back, which should be back before 10pm I hope.

Re: Call Forwarding and Incoming Minutes

geopublic — Tue, 20 Aug 2019 23:43:11 GMT

@Anonymous wrote:
@rwma wrote:
I have not signed up to PM yet and am trying to verify this before I port my number over. How can I verify before establishing a PM account?
I've already tested this on the $10 plan. Call forward all will use minutes. Call forward busy or unanswered or unavailable will not.
I don't know if that's an undocumented feature or whether it could change without warning.

@Anonymous Good to know, Thanks!

Re: Call Forwarding and Incoming Minutes

kselmak — Tue, 20 Aug 2019 23:46:34 GMT

@Anonymous wrote:
@rwma wrote:
I have not signed up to PM yet and am trying to verify this before I port my number over. How can I verify before establishing a PM account?
I've already tested this on the $10 plan. Call forward all will use minutes. Call forward busy or unanswered or unavailable will not.
I don't know if that's an undocumented feature or whether it could change without warning.

I went to test too

Yes they will count as your incoming are counted

But I believe that forwarded minutes are actually outgoing as you both receive Ave make call simultaneity hence it will go against 100 outgoing

Re: Call Forwarding and Incoming Minutes

iliketotalk — Wed, 21 Aug 2019 00:15:10 GMT

@rwma hi one thing I don't believe was mentioned is you can get a 500 min add on for 5 bucks that stays on your account for months or years lol until all used up makes thing easier on the 10 and 15 dollar limited plans

Re: Call Forwarding and Incoming Minutes

Anonymous — Tue, 20 Aug 2019 23:50:12 GMT

@kselmak wrote:
@Anonymous wrote:
@rwma wrote:
I have not signed up to PM yet and am trying to verify this before I port my number over. How can I verify before establishing a PM account?
I've already tested this on the $10 plan. Call forward all will use minutes. Call forward busy or unanswered or unavailable will not.
I don't know if that's an undocumented feature or whether it could change without warning.
I went to test too
Yes they will count as your incoming are counted
But I believe that forwarded minutes are actually outgoing as you both receive Ave make call simultaneity hence it will go against 100 outgoing

I look forward to your test. I tried out the original $15 plan (not this test) but never got around to updating it.

Be sure to test the different call forwarding options.

Re: Call Forwarding and Incoming Minutes

rwma — Tue, 20 Aug 2019 23:56:46 GMT

Can a PM Moderator or somebody factually confirm that Call Forwarding minutes count as inbound minutes, outbound minutes or both?

If both, then users on the $10 plan would be charged twice for every minute since there is no unlimited incoming. Users on the $15 plan should only be charged once since it comes with unlimited incoming then.

Re: Call Forwarding and Incoming Minutes

Anonymous — Wed, 21 Aug 2019 00:03:55 GMT

@rwma wrote:
Can a PM Moderator or somebody factually confirm that Call Forwarding minutes count as inbound minutes, outbound minutes or both?

If both, then users on the $10 plan would be charged twice for every minute since there is no unlimited incoming. Users on the $15 plan should only be charged once since it comes with unlimited incoming then.

kselmak is a regular around here. He said he would test it out later. You'll wait a while for a moderator to give you a policy answer.

I was not decremented twice when I tested on my $10 plan.

Re: Call Forwarding and Incoming Minutes

GinYVR — Wed, 21 Aug 2019 00:08:22 GMT

@rwmaIf you really want to contact the moderators use the link here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
.. but expect a while for them to get back to you (48+ hours plus).

Re: Call Forwarding and Incoming Minutes

NDesai — Wed, 21 Aug 2019 00:11:27 GMT

@rwma Here is your answer from the Get Help search:

Talk

Talk minutes are counted whenever you make or receive calls on your phone. Talk time is calculated from the start of a call to when it is disconnected, and includes ring time and call routing. Total call time is always rounded up to the nearest minute. Please note that calls to voicemail and forwarding calls will use plan minutes.

Use Minutes Doesn't Use Minutes

Making a call	Calling *611 (the IVR)
Answering a call	Making or receiving calls from 911
Retrieving voicemail messages	Using calling apps when connected to Wifi
Using call forwarding

Re: Call Forwarding and Incoming Minutes

Anonymous — Wed, 21 Aug 2019 00:13:43 GMT

@NDesai wrote:
@rwma Here is your answer from the Get Help search:
Talk
Talk minutes are counted whenever you make or receive calls on your phone. Talk time is calculated from the start of a call to when it is disconnected, and includes ring time and call routing. Total call time is always rounded up to the nearest minute. Please note that calls to voicemail and forwarding calls will use plan minutes.

Use Minutes Doesn't Use Minutes
Making a call Calling *611 (the IVR)
Answering a call Making or receiving calls from 911
Retrieving voicemail messages Using calling apps when connected to Wifi
Using call forwarding

Yup. That would be the official policy that a moderator would come back with. Some things can be interpreted or are left unsaid.

Re: Call Forwarding and Incoming Minutes

rwma — Wed, 21 Aug 2019 00:15:28 GMT

Yes, I've seen that and understand that Call Forwarding uses minutes but it's unclear whether it uses incoming minutes, outbound minutes or both? Therefore, it's also unclear whether unlimited incoming minutes would ensure all talk time derived from forwarded calls would be covered.

Re: Call Forwarding and Incoming Minutes

kselmak — Wed, 21 Aug 2019 00:20:21 GMT

@rwma wrote:
Yes, I've seen that and understand that Call Forwarding uses minutes but it's unclear whether it uses incoming minutes, outbound minutes or both? Therefore, it's also unclear whether unlimited incoming minutes would ensure all talk time derived from forwarded calls would be covered.

It uses both

I called myself from 416 number to my 647 number that was forwarded to my 905 number

This shows in my usage history

Now I was charged one minute for this call, I'm not sure if they charged incoming or outgoing but I could bet it's outgoing. I'll check tonight when I get my phone with free incoming and counted outgoing