topic Re: Data not working in Get Support

Data not working

ChuckR49 — Wed, 05 Jan 2022 11:31:51 GMT

I recently switched phones. My data was working fine before I switched. My data is turned on and there is no data limit set but data does not work.

Re: Data not working

ShawnC13 — Tue, 20 Aug 2019 22:50:15 GMT

@ChuckR49 wrote:
I recently switched phones. My data was working fine before I switched. My data is turned on and there is no data limit set but data does not work.

Have you checked your APN settings on the new phone? Is it a brand new phone as well or did you buy it from someone

Here is a great site to setup your APN and instructions on how to do it. Find the APN Settings for Public Mobile here!

Re: Data not working

geopublic — Tue, 20 Aug 2019 22:56:14 GMT

@ChuckR49 wrote:
I recently switched phones. My data was working fine before I switched. My data is turned on and there is no data limit set but data does not work.

@ChuckR49 Compare the APN settings from your old phone with your new phone. Just make sure the APN settings are correct and/or not missing on your new phone. What is the make and model of your new phone?

Re: Data not working

toxicfire — Tue, 20 Aug 2019 23:01:59 GMT

@ChuckR49 check your APN settings.

Depending what phone your using.If android usually found here

settings-connections-mobile networks- APN (access point name) then in there check the settings

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Re: Data not working

popping — Tue, 20 Aug 2019 23:22:25 GMT

@ChuckR49

Are you using a LG phone?

If yes, you need to do a network reset after changing to different provider before getting your data working.

Perform the network with your PM SIM card inserted. Re-start your LG phone. It will setup your APN automatically. If not, manually setup APN as per above posts in this thread.