topic Re: Can’t receive incoming calls in Get Support

Can’t receive incoming calls

Viller — Wed, 05 Jan 2022 11:31:52 GMT

Hi can someone help me. I activated my sim card and put it into my iPhone everything went well. I have public mobile in the top left of my screen I can text and receive text and call out But I can’t receive calls it keeps going to my old provider voicemail. I received a pin do I do anything with it. Do I cancel my old provider. I kept my old number as well. Thanks any help would be appreciated.

Denis

Re: Can’t receive incoming calls

Lieux — Sun, 20 Jan 2019 02:41:02 GMT

Is it long ago you activated your Sim @Viller? The port of your phone number is perhaps not finished...What was your last company??

Re: Can’t receive incoming calls

Viller — Sun, 20 Jan 2019 02:43:38 GMT

I activated my sim at 3 today 7 hours ago virgin was my old provider

Re: Can’t receive incoming calls

Lieux — Sun, 20 Jan 2019 02:47:26 GMT

Did you try to reset your devise power off completely for 5 minuts ( this gives time for you r devise memory to completely reset.. any less and there’s still memory in your phone that will still come back with a quick reboot) ...

Re: Can’t receive incoming calls

computergeek541 — Sun, 20 Jan 2019 02:49:48 GMT

@Viller wrote:
Hi can someone help me. I activated my sim card and put it into my iPhone everything went well. I have public mobile in the top left of my screen I can text and receive text and call out But I can’t receive calls it keeps going to my old provider voicemail. I received a pin do I do anything with it. Do I cancel my old provider. I kept my old number as well. Thanks any help would be appreciated.
Denis

I cannot say this any more clearly: Do not call your old provider to canel. You will lose the ability to transfer your number.

Since the request was made 7 hours ago, it has likely failed. Do yourself a favor and make sure you have your Virgin Mobile account number and that contact Moderator_Team to have to submit another porting request for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Unitl number porting is complete, you can keep using your old provider's service so that you don't miss anything.

Re: Can’t receive incoming calls

computergeek541 — Sun, 20 Jan 2019 02:51:08 GMT

@Lieux wrote:
Did you try to reset your devise power off completely for 5 minuts ( this gives time for you r devise memory to completely reset.. any less and there’s still memory in your phone that will still come back with a quick reboot) ...

Let's remember that there isn't anything in the phone's hardware or software that can make the calls go to the old provider. The number hasn't transfered (yet).

Re: Can’t receive incoming calls

Lieux — Sun, 20 Jan 2019 02:53:30 GMT

And @Viller wait for an answer from them don't write another message or you will loose your priority...the answer from the mods can take 2 or 3 days...

Re: Can’t receive incoming calls

Lieux — Sun, 20 Jan 2019 02:54:13 GMT

Ok thanks @computergeek541 for the information.

Re: Can’t receive incoming calls

computergeek541 — Sun, 20 Jan 2019 03:25:38 GMT

@Lieux wrote:
And @Viller wait for an answer from them don't write another message or you will loose your priority...the answer from the mods can take 2 or 3 days...

I'm very doubtful that you lose your spot in line by second message. One moderator did say that, but later on, another moderator said that isn't true.

It wouldn't really make any sense because I'm certain that messages are sorted by the date and time sent, so I would imagine that messages are supposed to be gone through based on that order. Additional messages don't somehow change the time that the first message was sent. If the system is throwing people further down the queue just because additional messages are sent, then that system needs to be redesigned.

Re: Can’t receive incoming calls

Viller — Sun, 20 Jan 2019 03:08:47 GMT

I shut the phone off for 5 min still goes back to my old provider voicemail. I will reach out to the moderator. Will I get confirmation that the port was complete.

Re: Can’t receive incoming calls

computergeek541 — Sun, 20 Jan 2019 03:27:11 GMT

@Viller wrote:
I shut the phone off for 5 min still goes back to my old provider voicemail. I will reach out to the moderator. Will I get confirmation that the port was complete.

That couldn't have possibly fixed things. Your phone device has nothing to do with which provider your calls get routed to.

Yes, Public Mobile does send a text message when the porting is complete.

Re: Can’t receive incoming calls

computergeek541 — Sun, 20 Jan 2019 06:39:42 GMT

@slash407 wrote:
all of this happened bcuz he called to cancel on the old provider? intesting stuff if true

I don't believe that Viller did that, but was just asking if he/she should.

Re: Can’t receive incoming calls

paul5 — Sun, 20 Jan 2019 20:01:29 GMT

~~yes you should cancel your old provider as now your provider is public mobile~~

Note from Oracle computergeek541: When porting a number, the customer should not be calling the old provider to cancel. Doing this would make the customer lose his/her phone number.

Re: Can’t receive incoming calls

computergeek541 — Sun, 20 Jan 2019 22:06:40 GMT

@paul5 wrote:
~~yes you should cancel your old provider as now your provider is public mobile~~

Sorry, but this infomation is not correct.

As incoming calls have not started working, that means the phone number has not been transfered. Cancelling the service of the old provider will cause problems, and actually prevent the number from coming to Public Mobile.

Re: Can’t receive incoming calls

Lieux — Sun, 20 Jan 2019 12:27:14 GMT

That's why @computergeek541 I decided to start a new question about the queue or not with a second message to the mods and have finally the truth!!!! Thanks.

Re: Can’t receive incoming calls

mh1983 — Sun, 20 Jan 2019 22:07:19 GMT

@paul5 wrote:
~~yes you should cancel your old provider as now your provider is public mobile~~

Clearly something's not completely transfered over the PM yet, so suggesting this advice is misguided. One shouldn't cancel anything on the old side until the new service is working as expected.

Re: Can’t receive incoming calls

Dunkgirl — Sun, 20 Jan 2019 15:09:25 GMT

@computergeek541 wrote:
@paul5 wrote:
~~yes you should cancel your old provider as now your provider is public mobile~~ WRONG DO NOT CANCEL YOUR SERVICE *edited by your friendly oracle xxxxxx
Sorry, but this infomation is not correct.

As incoming calls have not started working, that means the phone number has not been transfered. Cancelling the service of the old provider will cause problems, and actually prevent the number from coming to Public Mobile.

@computergeek541The information from @paul5 is so incorrect and could be harmful to someone reading it. An oracle should strikethrough his post and mark this as incorrect but leave a tag that they edited it.

Re: Can’t receive incoming calls

surreyboz — Sun, 20 Jan 2019 22:07:43 GMT

@paul5 wrote:
~~yes you should cancel your old provider as now your provider is public mobile~~

Oh Wow, This Bad advice of yours can have serious consequences on People who have had there number for years. Where did you come up with the Bad Advice that can cause people to loose there phone numbers?

Re: Can’t receive incoming calls

computergeek541 — Sun, 20 Jan 2019 20:05:30 GMT

@Dunkgirl wrote:
@computergeek541 wrote:
@paul5 wrote:
~~yes you should cancel your old provider as now your provider is public mobile~~ WRONG DO NOT CANCEL YOUR SERVICE *edited by your friendly oracle xxxxxx
Sorry, but this infomation is not correct.

As incoming calls have not started working, that means the phone number has not been transfered. Cancelling the service of the old provider will cause problems, and actually prevent the number from coming to Public Mobile.
@computergeek541The information from @paul5 is so incorrect and could be harmful to someone reading it. An oracle should strikethrough his post and mark this as incorrect but leave a tag that they edited it.

Thanks. Done.

We can make changes to messages but don't want to over-do it or make it look like we're trying to control what people talk about.

Re: Can’t receive incoming calls

Viller — Sun, 20 Jan 2019 22:17:16 GMT

Thanks everyone for the help. Got it working they resent the port now it’s working I got the confirmation.