topic Re: Issues with porting a number in Get Support

Issues with porting a number

sohil7069 — Wed, 05 Jan 2022 11:31:48 GMT

Hi guys, im trying to port my existing cell that was issued in Ontario to Public mobile. I am now in the Yukon.

I get a timeout notification on the payment page and so i am not able to complete the request. Is there anything i am doing wrong?

Re: Issues with porting a number

geopublic — Tue, 20 Aug 2019 22:14:22 GMT

@sohil7069 wrote:
Hi guys, im trying to port my existing cell that was issued in Ontario to Public mobile. I am now in the Yukon.

I get a timeout notification on the payment page and so i am not able to complete the request. Is there anything i am doing wrong?

@sohil7069 Who was your previous provider? If it was Koodo prepaid you need to provide your acct# and the number to the moderator team and they will submit the port for you.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Re: Issues with porting a number

sohil7069 — Tue, 20 Aug 2019 22:16:02 GMT

Virgin mobile is the current provider.

Re: Issues with porting a number

Dunkman — Tue, 20 Aug 2019 22:20:34 GMT

@sohil7069

First, check to make sure that you weren't charged on your credit card. Sometimes the payment went through. If you were charged, try the PM Sim card in your phone.

If you were not charged, you can try again. The website can be finicky. Clearing cache, trying a different web browser or incognito mode. Chrome incognito seems to work well with this site.

Some people would actually recommend activating a new PM temporary number first. Get the service going. Then you can port your number via self service account afterwards.

Re: Issues with porting a number

GR — Tue, 20 Aug 2019 22:22:36 GMT

@sohil7069 check to see if they charged your credit card. Also check the Sim card in your phone. If they didn't charge you wait an hour and start again! If they did charge it you'll have to message the moderator_team to help

Re: Issues with porting a number

sohil7069 — Tue, 20 Aug 2019 22:26:04 GMT

nope they didnt charge my card.

can i port my number once i start with a new PM number?

Re: Issues with porting a number

sohil7069 — Tue, 20 Aug 2019 22:27:03 GMT

@Dunkman thanks a lot. seems like a good idea.

i would like to keep my current number and hopefully it works out like you said.

Re: Issues with porting a number

GR — Tue, 20 Aug 2019 22:27:36 GMT

@sohil7069 yes, you should pick a new number when activating and after everything works then go back in your new account and port the number in!

Re: Issues with porting a number

sohil7069 — Tue, 20 Aug 2019 22:32:44 GMT

@GR @Dunkman hey guys, my only concern is that i am trying to port a ON (647) number, but i am in Yukon now. I have a Yukon address. Here the local area is 867.

Is that the issue? will i be allowed to port if I get a new PM number?

Re: Issues with porting a number

GR — Tue, 20 Aug 2019 22:34:26 GMT

@sohil7069 that doesn't matter at all! Just pick a locol number to get activated and then port your old number

Re: Issues with porting a number

geopublic — Tue, 20 Aug 2019 22:43:53 GMT

@sohil7069 wrote:
Virgin mobile is the current provider.

@sohil7069 For Virgin Mobile you need to use your account number, name on account and the Virgin phone number for best results. If you don't have the account number call them and get it for a smooth port experience.

Re: Issues with porting a number

GinYVR — Tue, 20 Aug 2019 22:42:53 GMT

@sohil7069Yes you can port in your number once everything is all setup and good to go. Just log into your seflserve account.

Re: Issues with porting a number

GR — Tue, 20 Aug 2019 23:08:33 GMT

@sohil7069 once you activate put the new Sim in the phone and try to call in and out and text in and out and data. Once that works with the new temporary number then go port your number! Hopefully it will go over smoothly within an hour or so. Once it's done you'll get a text saying welcome to public mobile, your port is complete. You might have to restart the phone a few times while waiting

Re: Issues with porting a number

Dunkman — Wed, 21 Aug 2019 00:23:06 GMT

@sohil7069 wrote:
@GR @Dunkman hey guys, my only concern is that i am trying to port a ON (647) number, but i am in Yukon now. I have a Yukon address. Here the local area is 867.

Is that the issue? will i be allowed to port if I get a new PM number?

No issue to port. Only potential issue is that people in Yukon will be calling long distance to your cell number. Not a big deal for most people, but if somebody only has a local calling plan, it might be an issue.