topic Re: Calls to newly ported number goto old carrier in Get Support

Calls to newly ported number goto old carrier

DukeNukem — Wed, 05 Jan 2022 11:31:40 GMT

I believe i entered wrong PIN from old carrier ... i have correct PIN from old carrier now but need to update the PIN to complete the porting.

Re: Calls to newly ported number goto old carrier

computergeek541 — Sat, 19 Jan 2019 21:41:07 GMT

@DukeNukem wrote:
I believe i entered wrong PIN from old carrier ... i have correct PIN from old carrier now but need to update the PIN to complete the porting.

Calls going to your old carrier just means that you number has not been ported over. Usually, I would say to wait a few hours, but since you entered the wrong PIN number, it probably will fail.

Which carrier are you coming from? Unless it's from Speakout 711 or Petro Canada, It's generally a bad idea to use the PIN number for porting (I've read that you need to use both IMEI and PIN for those). It's almost always best to use the account number, and nothing else. So, do yourself a favor and get the account number from your old carrier if you don't already have it.

Send a message to Public Mobile explaining that you used the wrong PIN number for porting. They will resubmit another request for you as soon as (or if) the original request has failed.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Calls to newly ported number goto old carrier

Lieux — Sat, 19 Jan 2019 21:39:22 GMT

Hello @DukeNukem.

From which carrier to you want to port your number? Yourself or in store? Give us more details please...

Re: Calls to newly ported number goto old carrier

DukeNukem — Sat, 19 Jan 2019 21:46:28 GMT

Carrier was speakout so i have to use the PIN

Re: Calls to newly ported number goto old carrier

computergeek541 — Sat, 19 Jan 2019 21:52:19 GMT

@DukeNukem wrote:
Carrier was speakout so i have to use the PIN

Good to know. Please use the instructions provided earlier to contact Moderator_Team.

Re: Calls to newly ported number goto old carrier

DukeNukem — Sun, 20 Jan 2019 23:49:15 GMT

The sim card number port completed today and until then i used old sim until it stopped working ..as directed from this forum i popped in the PM sim & all works fine. Thanx all.

Re: Calls to newly ported number goto old carrier

popping — Sun, 20 Jan 2019 23:54:34 GMT

@DukeNukem wrote:
The sim card number port completed today and until then i used old sim until it stopped working ..as directed from this forum i popped in the PM sim & all works fine. Thanx all.

Thanks for your update. Enjoy your new service with PM