topic phone plan will not reactivate in Get Support

phone plan will not reactivate

taz — Wed, 05 Jan 2022 11:31:30 GMT

i put a voucher on my phone and my phone did not reactivate.

Re: phone plan will not reactivate

Dunkgirl — Sat, 19 Jan 2019 12:27:54 GMT

@taz wrote:
i put a voucher on my phone and my phone did not reactivate.

@tazWhat is your account status? When is your renewal date? Do you have enough money to cover your plan in available funds?

Try the lost / stolen trick. Log into self serve. Click Plans & Addons. Click Lost/Stolen phone. Click Suspend service. Log out of self serve. Reboot phone. Wait 10 minutes. Log back in. Go back to the same place and say found phone. Reboot phone.

Re: phone plan will not reactivate

Alex888 — Sat, 19 Jan 2019 12:29:36 GMT

Have you checked you account status? Does it day Active or Suspended?

Re: phone plan will not reactivate

mimmo — Sat, 19 Jan 2019 12:39:13 GMT

If none of what @Dunkgirl works, maybe post a screenshot of payment history page and overview page.

Another trick is topping up with a small amount $1 say.

If none works then it is best to contact moderator_team

Re: phone plan will not reactivate

Jackhyf63 — Sat, 19 Jan 2019 13:14:40 GMT

@tazyou need to private message the moderator team. include your Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

Re: phone plan will not reactivate

paul5 — Sat, 19 Jan 2019 13:42:10 GMT

try turning off phone and restart ,sometimes that is a issue

Re: phone plan will not reactivate

taz — Sat, 19 Jan 2019 13:49:19 GMT

tried that still nothing

Re: phone plan will not reactivate

Dunkgirl — Sat, 19 Jan 2019 14:59:14 GMT

@taz wrote:
tried that still nothing

@tazTried that? All of the posts, all of the suggestions? I hope you tried more than just the post before yours saying...

@paul5 wrote:
try turning off phone and restart ,sometimes that is a issue

There were many other suggestions that might actually work.Just restarting your phone probably won't fix your account issue so please read the entire topic.

Re: phone plan will not reactivate

paul5 — Sat, 19 Jan 2019 17:52:58 GMT

contact one of the administrator pm's