topic Re: Cannot access the self serve portal in Get Support

Selfserve page not opening

VanZem — Wed, 05 Jan 2022 11:31:27 GMT

Selfserve page not opening this morning - latest check 10:45AM PST. Anyone else having the same issue?

Cannot access the self serve portal

aleahsmommy — Tue, 20 Aug 2019 17:51:17 GMT

Have tried to log onto the self serve portal and keeps showing a blank screen. I have tried on my phone, ipad, and lap top and none of them will work. I just want to pay my bill so that i can use my phone. Seems like this happens everytime it comes time to pay my monthly bill. Getting really tired of this problem, and am considering switching to another company that doesn't glitch out all the time. I have restarted all electronics a few times and have been trying to get it to work for the past hour. I do not have a cc so cannot do it over the phone either. Need help please.

Re: Selfserve page not opening

GR — Tue, 20 Aug 2019 17:52:45 GMT

Same here. It did that a few times in the last few days, usually only last 15 minutes or so! Keep trying

Re: Cannot access the self serve portal

ShawnC13 — Tue, 20 Aug 2019 17:53:24 GMT

@aleahsmommy wrote:
Have tried to log onto the self serve portal and keeps showing a blank screen. I have tried on my phone, ipad, and lap top and none of them will work. I just want to pay my bill so that i can use my phone. Seems like this happens everytime it comes time to pay my monthly bill. Getting really tired of this problem, and am considering switching to another company that doesn't glitch out all the time. I have restarted all electronics a few times and have been trying to get it to work for the past hour. I do not have a cc so cannot do it over the phone either. Need help please.

The self-serve has been hit and miss for the last couple of days. I was able to access it twice this morning. Probably just have wait and try a bit later. I know not much help but that is all I got for suggestions

Re: Cannot access the self serve portal

Anonymous — Tue, 20 Aug 2019 17:54:10 GMT

@aleahsmommy wrote:
Have tried to log onto the self serve portal and keeps showing a blank screen. I have tried on my phone, ipad, and lap top and none of them will work. I just want to pay my bill so that i can use my phone. Seems like this happens everytime it comes time to pay my monthly bill. Getting really tired of this problem, and am considering switching to another company that doesn't glitch out all the time. I have restarted all electronics a few times and have been trying to get it to work for the past hour. I do not have a cc so cannot do it over the phone either. Need help please.

You can get a voucher from a store or on online and use the 611 service. Things are in a bit of flux right now with all the recent changes. Sometimes 611 doesn't even work - like last night.

Re: Cannot access the self serve portal

Purplepan — Tue, 20 Aug 2019 17:54:24 GMT

A temporary solution to pay your bill is to dial *611 and pay over the phone through self service. Sorry I can't really say about the blank screen issue.

selfe self login issue

vc02 — Tue, 20 Aug 2019 17:55:06 GMT

HI There

i am unable to login in self serve, wheni click on forgot passowrd it says contact admin.

i need to change my credit card number for autopay .my phoen is currently not working due to non payment as my card expired.

Re: selfe self login issue

NDesai — Tue, 20 Aug 2019 17:57:41 GMT

@vc02 Yes, self-serve is having an issue due to an upgrade. Its been hit and miss. So try again later.

Re: Cannot access the self serve portal

Triguy — Tue, 20 Aug 2019 17:58:25 GMT

Try using a different browser and incognito mode. Also clear your cache and cookies then reboot.

Self service not working

Sbrown917 — Tue, 20 Aug 2019 18:05:20 GMT

When selecting my account the self service my account does not load

Re: Self service not working

Sbrown917 — Tue, 20 Aug 2019 18:08:20 GMT

Please ignore I just saw the other posts. Thanks

Re: Selfserve page not opening

Mariam85 — Tue, 20 Aug 2019 18:08:40 GMT

Same with me !

Re: Self service not working

LovesToPM — Tue, 20 Aug 2019 18:10:39 GMT

@Sbrown917 wrote:
When selecting my account the self service my account does not load

Looks like the Self-serve site was updated with the new look.
I can logon now. It seems to be working...

Re: Selfserve page not opening

Wenny — Tue, 20 Aug 2019 18:11:08 GMT

Me too

Re: Selfserve page not opening

LovesToPM — Tue, 20 Aug 2019 18:12:37 GMT

@VanZem wrote:
Selfserve page not opening this morning - latest check 10:45AM PST. Anyone else having the same issue?

I can logon now. It seems to be working...

p.s. the Self-serve site was updated with the new look.

Re: Self service not working

Mariam85 — Tue, 20 Aug 2019 18:14:45 GMT

Can you share the new link please

Re: Self service not working

mh1983 — Tue, 20 Aug 2019 18:25:20 GMT

@Mariam85 wrote:
Can you share the new link please

The link is the same, AFAIK (selfserve.publicmobile.ca), though it's not working for me right now. Previous poster just meant it has new branding.

Re: Self service not working

Mariam85 — Tue, 20 Aug 2019 18:27:27 GMT

OK, thanks for your reply

Do you know if there is any way to solve that issue?

Re: Selfserve page not opening

Dunxsmash — Tue, 20 Aug 2019 18:45:21 GMT

I have also been unable to load the Self Serve page. I've tried multiple devices and browsers. It's a bit tought to get anything done when my phones not working.

Re: Self service not working

LovesToPM — Tue, 20 Aug 2019 18:48:13 GMT

@mh1983 wrote:
@Mariam85 wrote:
Can you share the new link please
The link is the same, AFAIK (selfserve.publicmobile.ca), though it's not working for me right now. Previous poster just meant it has new branding.

Yes the link is the same.

@Mariam85 wrote:
OK, thanks for your reply
Do you know if there is any way to solve that issue?

The site is on and off again. PM appears to be making changes on the spot as we speak.

Once I logged in, it was working albeit slowly.
Best to try Self-Serve again later if it's not urgent use.