topic Re: My AutoPay has been overcharging me in Get Support

My AutoPay has been overcharging me

achamy — Wed, 05 Jan 2022 11:31:27 GMT

I'm on a $10/month plan, and my autopay has been overcharging me ($33 per month) since October. I'd like to know how to get a refund please (I currently have +$100 credit on my account!).

Re: My AutoPay has been overcharging me

Dunkman — Sat, 19 Jan 2019 05:48:14 GMT

@achamy

You will need to private message moderator for account/billing concerns. It will take 2-3 days for response.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My AutoPay has been overcharging me

Dunkgirl — Sat, 19 Jan 2019 06:04:04 GMT

@achamy wrote:
I'm on a $10/month plan, and my autopay has been overcharging me ($33 per month) since October. I'd like to know how to get a refund please (I currently have +$100 credit on my account!).

@achamyThat should NOT happen. Send a private message to the public mobile moderator team. Click this to message them.

There is nothing anyone here can do, only a moderator by that link however out of curiosity would you mind sharing a screen shot of your public mobile account transaction history? Just remember to block out your personal details.

Re: My AutoPay has been overcharging me

Carld123 — Sat, 19 Jan 2019 05:57:37 GMT

@achamy wrote:
I'm on a $10/month plan, and my autopay has been overcharging me ($33 per month) since October. I'd like to know how to get a refund please (I currently have +$100 credit on my account!).

@achamy

Please post a screenshot of your payment /account details...block out your personal info...

Re: My AutoPay has been overcharging me

Dunkgirl — Sat, 19 Jan 2019 05:59:42 GMT

@Carld123 wrote:
@achamy wrote:
I'm on a $10/month plan, and my autopay has been overcharging me ($33 per month) since October. I'd like to know how to get a refund please (I currently have +$100 credit on my account!).
@achamy
Please post a screenshot of your payment /account details...block out your personal info...

@Carld123Nice fire hydrant. I had to look over your user name a few times.

Re: My AutoPay has been overcharging me

Carld123 — Sat, 19 Jan 2019 06:02:26 GMT

@Dunkgirl

Lol....felt like a change...😀

Re: My AutoPay has been overcharging me

paul5 — Sat, 19 Jan 2019 15:47:05 GMT

contact the administrator pm

Re: My AutoPay has been overcharging me

achamy — Sun, 20 Jan 2019 02:33:00 GMT

Re: My AutoPay has been overcharging me

Lieux — Sun, 20 Jan 2019 02:37:32 GMT

Yes that's a funny thing @achamy!!! But not for your credit card!!! Did you write to the mods in private with your infos??? Wait until they respond to you don't write another message or you will loose your priority...Only the mods can help you with that... Did you authorize or ask a payment each month of 33$??

Re: My AutoPay has been overcharging me

achamy — Sun, 20 Jan 2019 02:37:30 GMT

I have sent a private msg to the mods, thx.

Re: My AutoPay has been overcharging me

stonechucker — Sun, 20 Jan 2019 17:12:33 GMT

@achamy, are you a former Legacy customer on an old AutoPay top up of a set value, rather than a dynamic value? I do not know if this is possible, but a set value was the original way AutoPay worked.

Re: My AutoPay has been overcharging me

Luddite — Tue, 22 Jan 2019 20:32:58 GMT

@achamy Hopefully you have had this fixed. If not, at least be sure your have turned off Autopay for now.

Re: My AutoPay has been overcharging me

achamy — Thu, 24 Jan 2019 01:10:17 GMT

I did turn off AutoPay and I just verified my identity, now waiting for the next step.

Re: My AutoPay has been overcharging me

achamy — Thu, 24 Jan 2019 01:11:45 GMT

I was a legacy customer yes, but I never had a monthly payment over $30 so it is not logical that my autopay all of a sudden went up.

Re: My AutoPay has been overcharging me

achamy — Thu, 24 Jan 2019 15:33:09 GMT

Here is the answer that I received today. so on a $10 per month plan I am being charged $30 per month due to an auto pay mistake and the moderator cannot see what is happening on my account because once I realized auto pay was overcharging me I right away turned it off ?! This is nuts...

Re: My AutoPay has been overcharging me

achamy — Thu, 24 Jan 2019 16:06:30 GMT

It is not fixed. I turned off autopay and PublicMobile is telling me that when my plan changed from $30 to $10/month, it was my resposnibility to adjust the autopay, so now they're like "well you have $108 extra credits on your account, no worries!". I'm asking them to refund me and I am closing my account.

Re: My AutoPay has been overcharging me

achamy — Thu, 24 Jan 2019 16:31:30 GMT

I got this response:

Re: My AutoPay has been overcharging me

stonechucker — Thu, 24 Jan 2019 16:46:07 GMT

So, @achamy, as I explained in my response on ‎01-20-2019 12:12 PM in this thread to you (scroll up, you'll see it), I've already told you this is the issue.

What the moderator has now said is, you need to turn it on again, so it stops using the old amount, and will automatically use the new amount.

For whatever reason, although you have it turned off, it is stuck with the old rules of a consistent $30 payment and doesn't know to stop. It sounds like you need to turn on AutoPay to correct this. This means adding a new credit card if it isn't listed.

Re: My AutoPay has been overcharging me

achamy — Thu, 24 Jan 2019 17:07:33 GMT

I appreciate your quick response(s) and help. I don't feel comfortable adding a credit card on my account anymore, I'll be simply getting my refund for the amoutns that should not have been charged and will close my account.