topic Re: Topped-up Account - No service still in Get Support

Topped-up Account - No service still

victorzhang — Wed, 05 Jan 2022 11:31:20 GMT

I topped-up the account and have a balance but there is no service. Please take a look.

Re: Topped-up Account - No service still

Anonymous — Fri, 18 Jan 2019 23:14:41 GMT

@victorzhang wrote:
I topped-up the account and have a balance but there is no service. Please take a look.

But is the balance enough to cover the cost of your plan?

Try the lost/stolen feature.

Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: Topped-up Account - No service still

Lieux — Fri, 18 Jan 2019 23:23:15 GMT

Did you have an interruption of service?? Your account is still Ok??? Can you explain what happened exactly...Here we are for help you it's a forum...we are not the moderators.. @victorzhang

Re: Topped-up Account - No service still

victorzhang — Fri, 18 Jan 2019 23:28:19 GMT

I set up auto-pay two month ago. I paid another 68 dollars from last night. My website account is OK and community account is OK. I Cannot make any phone calls till now. Voice prompts me to call *611, no human to take calls to solve problems or give any useful feedback. Personnel at walmart tried to help, but public mobile leaves no contact information except the community. Is this what they call a servie? I doubt does this company comply with regulations at all?

Re: Topped-up Account - No service still

Anonymous — Fri, 18 Jan 2019 23:30:05 GMT

@victorzhang wrote:
I set up auto-pay two month ago. I paid another 68 dollars from last night. My website account is OK and community account is OK. I Cannot make any phone calls till now. Voice prompts me to call *611, no human to take calls to solve problems or give any useful feedback. Personnel at walmart tried to help, but public mobile leaves no contact information except the community. Is this what they call a servie? I doubt does this company comply with regulations at all?

Yes. This is the customer service model they have here. Your fellow customers here in the community can very often help you get on your way.

Did you try the lost/stolen feature?

Maybe post a screenshot of your overview page too. Blank out personal info of course.

Re: Topped-up Account - No service still

victorzhang — Fri, 18 Jan 2019 23:31:14 GMT

Is this a riddle or a service? I am fed up with this company, totally a joke. This company should not be in market to play fraud. I definitely call CRTC to report it.

Re: Topped-up Account - No service still

Lieux — Fri, 18 Jan 2019 23:32:01 GMT

Did you change your phone package?? @victorzhang

Re: Topped-up Account - No service still

Lieux — Fri, 18 Jan 2019 23:33:38 GMT

Don't worry @victorzhang a solution exists!!! Just explain your problem and the forum will help you..or you will have some help from the mods!!!

Re: Topped-up Account - No service still

victorzhang — Fri, 18 Jan 2019 23:37:19 GMT

Totally done with this company. The only thing i want to do is file a case against this company about their fraud conduct.Need information about the company and its registration.

Re: Topped-up Account - No service still

Lieux — Fri, 18 Jan 2019 23:40:04 GMT

You know the door will be always open if you want to quit...good luck... @victorzhang

Re: Topped-up Account - No service still

victorzhang — Fri, 18 Jan 2019 23:41:35 GMT

yes, I changed the plan 2 months ago when I flew out and switch back to $35 plan last night. The auto pay has been set up early in Sept. 2018 and kept that way till today.

Re: Topped-up Account - No service still

victorzhang — Fri, 18 Jan 2019 23:44:44 GMT

Quit is a way to leave this company playing fraud. They choose a way to play fraud, fine, make it a hard way.

Re: Topped-up Account - No service still

Lieux — Fri, 18 Jan 2019 23:46:05 GMT

Ok... now we know that's probably your changed plan that's is the problem...You can try what @Anonymous proposed to you... @victorzhang

Try the lost/stolen feature.

Re: Topped-up Account - No service still

victorzhang — Fri, 18 Jan 2019 23:48:26 GMT

Many thanks to you guys. I will try your suggestion see what the regulator say about this company. I will come back when I get feedback.

Re: Topped-up Account - No service still

Lieux — Fri, 18 Jan 2019 23:49:31 GMT

Perfect!! Let us know what happens @victorzhang.

Re: Topped-up Account - No service still

victorzhang — Fri, 18 Jan 2019 23:57:08 GMT

Thank you very much, this works. Anyway, let me check out the requirement from regulator and spare the next victim.

Re: Topped-up Account - No service still

srlawren — Sat, 19 Jan 2019 00:07:45 GMT

@victorzhang wrote:
Thank you very much, this works. Anyway, let me check out the requirement from regulator and spare the next victim.

@victorzhang I understand the frustration at the issue, but calling it fraud is a definite overstatement. You're confusing a system glitch with intentional misinformation or deceit. I wish you luck if you wish to persist with fraud accusations, but I am pretty confident they will not go anywhere. As for a CCTS (you make complaints to the CCTS, not to the CRTS), feel free to check out all the info here: https://www.ccts-cprst.ca/.

Re: Topped-up Account - No service still

paul5 — Sat, 19 Jan 2019 00:44:13 GMT

We are here to help you as a community form we have people here to help you with all your needs to get you up an going