topic Re: Cellular network not available in Get Support

Cellular network not available

Talisman — Wed, 05 Jan 2022 11:30:44 GMT

HI,

I have a phone with 2 sim cards. Both accounts are active.

One number I can use , call and receive messages. The 2nd number when I go to dial says a screen shot cellualr network not availble. What does that mean and how do I fix it?

Re: Cellular network not available

ShawnC13 — Wed, 16 Jan 2019 21:08:20 GMT

@Talisman wrote:
HI,

I have a phone with 2 sim cards. Both accounts are active.

One number I can use , call and receive messages. The 2nd number when I go to dial says a screen shot cellualr network not availble. What does that mean and how do I fix it?

What type of Phone is it and does the second sim slot support the same bands that the PM network runs on. A lot of 2 sim slot phones can run different networks but don't support all of them.

Re: Cellular network not available

will13am — Wed, 16 Jan 2019 21:08:20 GMT

@Talisman, what dual SIM phone are you using? What two SIM cards are being used on the phone? Which SIM slot is the Public Mobile SIM card placed in? Some dual SIM phones are only 2G compatible for SIM slot 2. Public Mobile only works on 3G and LTE. So, lots of possible issues. More information is needed to isolate the problem.

Re: Cellular network not available

Dunkgirl — Wed, 16 Jan 2019 21:31:42 GMT

@Talisman wrote:
HI,

I have a phone with 2 sim cards. Both accounts are active.

One number I can use , call and receive messages. The 2nd number when I go to dial says a screen shot cellualr network not availble. What does that mean and how do I fix it?

@TalismanIf you switch the sim cards around, does the same issue persist but to the switched numbers?

Re: Cellular network not available

srlawren — Wed, 16 Jan 2019 21:44:34 GMT

@Dunkgirl wrote:
@TalismanIf you switch the sim cards around, does the same issue persist but to the switched numbers?

@Dunkgirl right--this would be the telltale sign of what @will13am and @ShawnC13 are talking about.

@Talisman please do provide us the brand and model and we can hopefully help.

Re: Cellular network not available

mh1983 — Wed, 16 Jan 2019 23:19:45 GMT

Both accounts are with Public Mobile?

Re: Cellular network not available

Ruralady — Fri, 27 Sep 2019 00:20:14 GMT

I can not use my cell phone. Help!

Re: Cellular network not available

ChuckYeah — Fri, 27 Sep 2019 00:27:08 GMT

Best to create your own thread as your issue may get lost in this existing thread.

@Ruralady wrote:
I can not use my cell phone. Help!

Click here to create your own thread.

https://productioncommunity.publicmobile.ca/t5/forums/postpage/board-id/Plans_Add-Ons

Re: Cellular network not available

hairbag1 — Fri, 27 Sep 2019 00:25:11 GMT

@Ruralady wrote:
I can not use my cell phone. Help!

Is your plan Suspended due to non-pay ? How long has it not been working ? Log into My Account...is plan Active or something else.