topic Re: payment was taken twice URGENT!!!!! in Get Support

payment was taken twice URGENT!!!!!

ladybabe050378 — Wed, 05 Jan 2022 11:30:43 GMT

i havent got anyanswer for my account for 2 days now; who else i can contact this is getting no where and no one is helping out.

Re: payment was taken twice URGENT!!!!!

Tav — Wed, 16 Jan 2019 18:27:57 GMT

@ladybabe050378 wrote:
i havent got anyanswer for my account for 2 days now; who else i can contact this is getting no where and no one is helping out.

Hello there. Did you try the steps outlined in the previous thread that you posted?

Responses from moderators can take 1-3 days.

Re: payment was taken twice URGENT!!!!!

stonechucker — Wed, 16 Jan 2019 18:28:12 GMT

Assuming you've already sent a private message to the ModeratorTeam, no one else can help. You'll need to wait for them to respond to you.

Re: payment was taken twice URGENT!!!!!

RossN — Wed, 16 Jan 2019 18:29:07 GMT

unfortunately it takes 3 or four days for mod to get back to you, did you give them your phone number and pin when you contacted them?

Re: payment was taken twice URGENT!!!!!

Lieux — Wed, 16 Jan 2019 18:43:30 GMT

Don't worry you will have a refund. @ladybabe050378. Here we are to help you but not with the payment. For that you have to wait an answer from the Mods.

Re: payment was taken twice URGENT!!!!!

CS_Agent — Wed, 16 Jan 2019 18:47:04 GMT

Hi,
Did you already sent a private message to the moderators? If not, do it through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: payment was taken twice URGENT!!!!!

Lieux — Wed, 16 Jan 2019 18:47:36 GMT

@ladybabe050378 payment was taken twice...or you put too much money in your account????( last post from you yesterday)

Anyway you will have a refund if it was a mistake...nice day!!

Re: payment was taken twice URGENT!!!!!

srlawren — Wed, 16 Jan 2019 19:11:35 GMT

@Lieux wrote:
Don't worry you will have a refund. @ladybabe050378.

@Lieux FYI, not necessarily. PM generally does not do refunds. If someone has overpaid, the extra funds should be sitting in their Available Funds balance, and will automatically be used toward their next renewal cost (or any add-on(s), if they happen to purchase any in the meantime). It's very rare that PM would post a refund back to the payment source, if at all. EDIT: and in the odd time that an actual refund to payment source is justified, it can take weeks to process, unfortunately. It truely is an exceptional situation when they do this at all.