topic Re: Texting will not work (yesterday it was working) in Get Support

Texting will not work (yesterday it was working)

caitl — Wed, 05 Jan 2022 11:30:39 GMT

Hi,

My texting does not work. It will not go through to people and I cannot get texts from others. My texting worked yesterday, but somehow it doesn't work today.

I think it is an account issue because when I tried logging into my account (took a very long time to load) and go to my plan details, it says "Oh no! It looks like something went wrong, but don't panic. Log out and then log back in again to continue. Or return to the Login Page". I tried what it suggested, but it still does not work.

Your help is appreciated. Thanks.

Re: Texting will not work (yesterday it was working)

Anonymous — Tue, 20 Aug 2019 03:03:36 GMT

@caitl wrote:
Hi,

My texting does not work. It will not go through to people and I cannot get texts from others. My texting worked yesterday, but somehow it doesn't work today.

I think it is an account issue because when I tried logging into my account (took a very long time to load) and go to my plan details, it says "Oh no! It looks like something went wrong, but don't panic. Log out and then log back in again to continue. Or return to the Login Page". I tried what it suggested, but it still does not work.

Your help is appreciated. Thanks.

Did you perchance get a US texting add-on 10 days ago and use it?

There seem to be issues with the self-serve at the moment so there's not much to see there.

Re: Texting will not work (yesterday it was working)

mimmo — Tue, 20 Aug 2019 03:11:15 GMT

@Anonymous is the USA texting bug for both incoming and outgoing?

@caitl what phone are you using?

Re: Texting will not work (yesterday it was working)

Anonymous — Tue, 20 Aug 2019 03:14:41 GMT

@mimmo wrote:
@Anonymous is the USA texting bug for both incoming and outgoing?

@caitl what phone are you using?

Either way...the OP is saying in or out.

As I always try to, I hedge my phrasing and in this case I used perchance.

Re: Texting will not work (yesterday it was working)

caitl — Tue, 20 Aug 2019 03:15:09 GMT

I did. I purchased a US roaming texting add-on for 10 days and it just expired today. My original phone plan already had North American wide texting.

Re: Texting will not work (yesterday it was working)

hairbag1 — Tue, 20 Aug 2019 03:15:34 GMT

Try cycling phone off/on again.

Try removing sim for a moment, then replace it and start phone again.

Let us know if anything helps.

Re: Texting will not work (yesterday it was working)

Anonymous — Tue, 20 Aug 2019 03:20:00 GMT

@caitl wrote:
I did. I purchased a US roaming texting add-on for 10 days and it just expired today. My original phone plan already had North American wide texting.

Then yes this is unfortunately a known bug that has been around for way too long.

Wait until after midnight ET (45 minutes now) and restart the phone and try. Please do report back your findings.

Edit: pooooossibly even after tomorrow midnight...depending...

Re: Texting will not work (yesterday it was working)

GinYVR — Tue, 20 Aug 2019 03:18:31 GMT

@caitl wait 24 hours.. it is a known bug with US roaming packages.. go to bed and hopefully it will work when you get up.

Re: Texting will not work (yesterday it was working)

hairbag1 — Tue, 20 Aug 2019 03:18:42 GMT

@caitl wrote:
I did. I purchased a US roaming texting add-on for 10 days and it just expired today. My original phone plan already had North American wide texting.

That North American texting will only work whilst you're in Canada. The 10 Day US Roaming add-on is known to affect texting functionality once it expires..for a day or so.

Re: Texting will not work (yesterday it was working)

caitl — Tue, 20 Aug 2019 03:22:01 GMT

That is crazy. Okay, that is good to know. I will wait and also re-start my phone. I will definitely let you all know what happens (if it works or not).

Thanks everyone! 🙂

Re: Texting will not work (yesterday it was working)

ShawnC13 — Tue, 20 Aug 2019 03:28:07 GMT

I am wondering if the lost/stolen phone trick would work in these situations to maybe clear up what is provisioned to the sim by deactivating it and reactivating it

Re: Texting will not work (yesterday it was working)

Anonymous — Tue, 20 Aug 2019 03:34:53 GMT

@ShawnC13 wrote:
I am wondering if the lost/stolen phone trick would work in these situations to maybe clear up what is provisioned to the sim by deactivating it and reactivating it

You've been here longer than I have and this has been asked about many times. I would have to imagine that that has long since been tried and ruled out as a workaround.

And there's the site at the moment....

Edit: although it worked just now 8:34PT

Re: Texting will not work (yesterday it was working)

mimmo — Tue, 20 Aug 2019 04:05:31 GMT

@Anonymous you were bang on. I could not remember if it was both or just the one and was curious.

As for the lost stolen @ShawnC13 mentioned i too had a similar thought. And personally didn't recall if it would or wouldn't work. He also hedged his bets by using the word wondering. If you say it doesn't work I will take your word for it.

Re: Texting will not work (yesterday it was working)

Anonymous — Tue, 20 Aug 2019 05:00:33 GMT

@mimmo wrote:
@Anonymous you were bang on. I could not remember if it was both or just the one and was curious.

As for the lost stolen @ShawnC13 mentioned i too had a similar thought. And personally didn't recall if it would or wouldn't work. He also hedged his bets by using the word wondering. If you say it doesn't work I will take your word for it.

lol And I hedged again by saying "I would have to imagine". I certainly don't know for sure. But for how long this bug has been around surely (don't call me Shirley) this has long since been known not to work. The lost/stolen trick has been around for a number of years too so it's not a new thing to try.

Edit: more hedging..."surely" 🙂

Edit: tried self-serve 10:00pm PT...no luck.

Re: Texting will not work (yesterday it was working)

ChuckYeah — Tue, 20 Aug 2019 09:41:07 GMT

If you have US issues, that's likely it. But if you do not, try texting your own number. I used this simple fix a half dozen times with Telus in the past. Might work for PM too.

Re: Texting will not work (yesterday it was working)

caitl — Wed, 21 Aug 2019 06:42:36 GMT

Good news everyone, my texting is now working.

It was definitely a glitch when the US roaming texting add-on expired. As suggested, after waiting 24 hours, the texting started working again.

Thanks everyone!