topic Re: https://selfserve.publicmobile.ca/ is just blank in Get Support

https://selfserve.publicmobile.ca/ is just blank

NuYearNuMobile — Wed, 05 Jan 2022 11:30:29 GMT

If I click on https://selfserve.publicmobile.ca/

then I just get a blank webpage.

I can access https://www.publicmobile.ca/

but only see blank once I click on My Account.

Re: https://selfserve.publicmobile.ca/ is just blank

torontokris — Tue, 20 Aug 2019 02:49:29 GMT

@NuYearNuMobile wrote:
If I click on https://selfserve.publicmobile.ca/
then I just get a blank webpage.
I can access https://www.publicmobile.ca/
but only see blank once I click on My Account.

Works for me. Maybe related to the new website changes.

https://selfserve.publicmobile.ca/

Re: https://selfserve.publicmobile.ca/ is just blank

Sarahaziz33 — Tue, 20 Aug 2019 04:45:04 GMT

Me too, no idea why

Re: https://selfserve.publicmobile.ca/ is just blank

jimbobs — Tue, 20 Aug 2019 05:26:09 GMT

@Sarahaziz33 wrote:
Me too, no idea why

Me as well. Maybe related to website/s changes?

Re: https://selfserve.publicmobile.ca/ is just blank

popping — Tue, 20 Aug 2019 05:38:05 GMT

Self-serve portal is down at 11:33 pm MST

Finger crossed for subscribers' renewal on August 20th.

Re: https://selfserve.publicmobile.ca/ is just blank

NDesai — Tue, 20 Aug 2019 06:38:19 GMT

Yes self-serve is down atm. Koodo prepaid and Public Mobile seems to run on the same systems. As per Koodo prepaid self-service login page, banner says they are upgrading their systems. Fingers cross for improved self-serve

Re: https://selfserve.publicmobile.ca/ is just blank

GinYVR — Tue, 20 Aug 2019 10:19:54 GMT

It is working now as of 6:10AM EST

Re: https://selfserve.publicmobile.ca/ is just blank

mgouin — Wed, 04 Dec 2019 18:31:06 GMT

Hello, its 2019-12-04 and the selfserve website is down.

Is this normal procedure? I'm surprised.

Re: https://selfserve.publicmobile.ca/ is just blank

kistarla — Wed, 04 Dec 2019 19:50:38 GMT

The Red Flag Deals effect lol. Lots of traffic due to the holiday rewards. Should be better in a few hours or in a day or so, I hope.

Re: https://selfserve.publicmobile.ca/ is just blank

jor123 — Wed, 04 Dec 2019 19:51:31 GMT

@mgouin wrote:
Hello, its 2019-12-04 and the selfserve website is down.
Is this normal procedure? I'm surprised.

It's normally brutally slow but works. Today it's completely out of order. PM can and should do better than this.

Re: https://selfserve.publicmobile.ca/ is just blank

mfizz55 — Wed, 04 Dec 2019 20:28:06 GMT

I was getting blank screens early as well, but it just worked for me. After trying 10 times. Hopefully, you'll get on soon!

Re: https://selfserve.publicmobile.ca/ is just blank

ridge — Mon, 01 Feb 2021 03:07:02 GMT

Same here my page is blank, and it only says "hello"

Re: https://selfserve.publicmobile.ca/ is just blank

jivetalker — Mon, 01 Feb 2021 03:19:00 GMT

@ridge

Clear your browser. Use Incognito/secret mode in Firefox Safari or Chrome. It's probably time to do some device maintenance. Try to have only one window or tab open when you log into your self serve and reboot your device this should help prevent errors and weird stuff happening.

Re: https://selfserve.publicmobile.ca/ is just blank

mgouin — Mon, 01 Feb 2021 13:54:37 GMT

Does anybody know why incognito is affecting PM website this much? A friend of mine was having issues registering his new PM sim card with very strange error code on the website, until I suggested him to try incognito.

Not a very nice first impression for a new customer... I managed to convince him to stay, but still.

Re: https://selfserve.publicmobile.ca/ is just blank

kb_mv — Mon, 01 Feb 2021 14:03:37 GMT

@mgouin wrote:
Does anybody know why incognito is affecting PM website this much? A friend of mine was having issues registering his new PM sim card with very strange error code on the website, until I suggested him to try incognito.

Not a very nice first impression for a new customer... I managed to convince him to stay, but still.

@mgouin It works fine for me. I have never had to use Incognito mode here or anywhere else for that matter, in order to get a site to work.