topic Re: New Phone doesn't connect to data in Get Support

New Phone doesn't connect to data

Meg93 — Wed, 05 Jan 2022 11:30:28 GMT

I recently bought a new phone (Zenfone 5Q) and for some reason it will not connect to data at all. It doesn't show that it is trying to connect to data. Under settings it says that data is enabled and my plan is supposed to come with data. Does anyone know how to fix this issue?

Re: New Phone doesn't connect to data

Lieux — Wed, 16 Jan 2019 13:15:56 GMT

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Hello @Meg93.

you can try to configure your APN settings.

Re: New Phone doesn't connect to data

Lieux — Wed, 16 Jan 2019 13:17:12 GMT

Re: New Phone doesn't connect to data

Lieux — Wed, 16 Jan 2019 13:19:51 GMT

Sorry for the mixed with the pictures.... when it says: laisser ce champ libre ... it means don’t write anything...

Re: New Phone doesn't connect to data

Alex888 — Wed, 16 Jan 2019 13:28:56 GMT

Have you tried turning your wifi off? Make sure it's not in data saver mode. Check that the prefered network is set to Auto.

You can also try turning Airplane mode on for 30 sec then turn it off, if it still doesn't work turn your data off, turn airplane mode back on, turn your phone off, leave it for a minute, turn it on, turn off airplane mode, wait 30 sec, turn the data on.

Re: New Phone doesn't connect to data

Meg93 — Wed, 16 Jan 2019 13:30:38 GMT

Thank you so much! That worked 🙂

Re: New Phone doesn't connect to data

Lieux — Wed, 16 Jan 2019 14:18:12 GMT

Thank you to let us know @Meg93!!

Re: New Phone doesn't connect to data

srlawren — Wed, 16 Jan 2019 16:59:49 GMT

@Alex888 wrote:
Have you tried turning your wifi off? Make sure it's not in data saver mode. Check that the prefered network is set to Auto.
You can also try turning Airplane mode on for 30 sec then turn it off, if it still doesn't work turn your data off, turn airplane mode back on, turn your phone off, leave it for a minute, turn it on, turn off airplane mode, wait 30 sec, turn the data on.

@Alex888 these are good suggestions, but for future reference, whenever you see "zenfone" or "asus", it probably requires manual APN configuration. I'm not sure why, I guess Asus donesn't include Public Mobile APN info in their firmware for whatever reason.