topic Re: Porting from Public Mobile in Get Support

Porting from Public Mobile

siddeshpai — Wed, 05 Jan 2022 11:30:16 GMT

@Moderator_Team Hello, my Public mobile plan has expired and I would like to port my number to some other service provider. How do I do that?

Re: Porting from Public Mobile

Murco — Tue, 15 Jan 2019 20:33:48 GMT

Re: Porting from Public Mobile

siddeshpai — Tue, 15 Jan 2019 20:37:09 GMT

I called them to ask about this. They said they can't give me the same number because my Public Mobile plan is not active right now.

@Moderator_Team Could you please look into this?

Re: Porting from Public Mobile

Murco — Tue, 15 Jan 2019 20:41:44 GMT

Your plan will have to be active at time of the port so you might have to top up your plan with the cheapest 30 day plan. With that said, I would send a message to the Moderators to see if they can give you an exception before toping up your account.

Re: Porting from Public Mobile

smp99 — Tue, 15 Jan 2019 20:42:28 GMT

You need to get your old plan up and running again - Check that - you need to have ANY plan activated with your number. You can try to add funds to your account and switch to the $10 plan. Basically the phone number you want to port out has to be working - not suspended.

Re: Porting from Public Mobile

Tav — Tue, 15 Jan 2019 20:44:06 GMT

@siddeshpai wrote:
I called them to ask about this. They said they can't give me the same number because my Public Mobile plan is not active right now.

@Moderator_Team Could you please look into this?

To port IN to Public Mobile they require that your number be active with providor that you have the number with. A port OUT would have the exact same requirements wouldn't it? In which case you would have to activate your account on a cheap/short plan and then go ahead with the port out.

Re: Porting from Public Mobile

stonechucker — Tue, 15 Jan 2019 20:46:56 GMT

@siddeshpai, please go into your self-serve account, click change plan on the overview page, and then select the $10 50/50 plan (it's the cheapest option) and activate that one.

You will need to add $10 before you make your selection, if it already isn't the $10 plan you have registered.

This will be faster than waiting for the Moderator_Team to help you out.

Re: Porting from Public Mobile

Anonymous — Tue, 15 Jan 2019 21:09:51 GMT

Jeez. Hey...maybe an Oracle could slice this part of the thread out into a new thread. The subject even got changed. This became a hijacked Top Contributors thread. Although I suppose it happens all the time so whatever. 🙂

~~@ShawnC13: you like doing that stuff.~~

Thanks @Luddite

Re: Porting from Public Mobile

Luddite — Tue, 15 Jan 2019 21:06:40 GMT

@Anonymous FYI: unless every post notes the OP's handle only bits and pieces of the thread will migrate when the original post is moved. Too late for this thread.

Re: Porting from Public Mobile

will13am — Tue, 15 Jan 2019 21:18:07 GMT

@Murco wrote:
Your plan will have to be active at time of the port so you might have to top up your plan with the cheapest 30 day plan. With that said, I would send a message to the Moderators to see if they can give you an exception before toping up your account.

To be fair to the sending carrier which is losing a customer, how do you ask for goodwill on the way out? Personally, I have pretty thick skin when it comes to seeking deals. I would have a difficult time pleading my case on why a break should be given here. Besides if the goodwill trough has only so much to go around, it is best to allocate the scarce resource to those that remain loyal customers.

Re: Porting from Public Mobile

srlawren — Tue, 15 Jan 2019 21:18:24 GMT

@siddeshpai if you haven't already, please follow @stonechucker's instructions. This is your best bet for porting out:

@stonechucker wrote:
@siddeshpai, please go into your self-serve account, click change plan on the overview page, and then select the $10 50/50 plan (it's the cheapest option) and activate that one.

You will need to add $10 before you make your selection, if it already isn't the $10 plan you have registered.

This will be faster than waiting for the Moderator_Team to help you out.

Re: Porting from Public Mobile

ShawnC13 — Tue, 15 Jan 2019 21:25:18 GMT

@Anonymous wrote:
Jeez. Hey...maybe an Oracle could slice this part of the thread out into a new thread. The subject even got changed. This became a hijacked Top Contributors thread. Although I suppose it happens all the time so whatever. 🙂
@ShawnC13: you like doing that stuff.
@Luddite?

@Anonymous, done.

ETA this post took like 17 minutes to show up with it spinning away on my work comp took up my whole break lol

Re: Porting from Public Mobile

Anonymous — Tue, 15 Jan 2019 21:25:07 GMT

@will13am wrote:
To be fair to the sending carrier which is losing a customer, how do you ask for goodwill on the way out? Personally, I have pretty thick skin when it comes to seeking deals. I would have a difficult time pleading my case on why a break should be given here. Besides if the goodwill trough has only so much to go around, it is best to allocate the scarce resource to those that remain loyal customers.

Not as a pile-on to Murco but that is fantastically right on. I even have some hesitation in posting on those kinds of threads. A big giant see ya! Good riddance and all that. Figure it out for yourself kinda thing.

@ShawnC13: I think I imagined Luddite did that already. But thanks.

Re: Porting from Public Mobile

computergeek541 — Tue, 15 Jan 2019 22:08:11 GMT

@will13am wrote:
@Murco wrote:
Your plan will have to be active at time of the port so you might have to top up your plan with the cheapest 30 day plan. With that said, I would send a message to the Moderators to see if they can give you an exception before toping up your account.
To be fair to the sending carrier which is losing a customer, how do you ask for goodwill on the way out? Personally, I have pretty thick skin when it comes to seeking deals. I would have a difficult time pleading my case on why a break should be given here. Besides if the goodwill trough has only so much to go around, it is best to allocate the scarce resource to those that remain loyal customers.

I think that it's in the hope that you'll either change your mind or consider coming back in the future. People change plans an carriers all the time, some people multiple times in a year or two depending on where the deals are.

Re: Porting from Public Mobile

srlawren — Tue, 15 Jan 2019 22:31:48 GMT

You know what, now that there is a $10 plan available, I think the community should scale back in asking for a good will gesture for this scenario and instead push people toward changing to the $10 plan to activate long enough to port out. By now, number portability has been around long enough in Canada the people should be aware that their account needs to be active and in good status for the port to process. If they're not familiar with the process, they should look into it rather than just assuming they can port their number out of an inactive account. If you're not on top of it enough to port out before your plan expires, then just pony up the $10 to reactivate on the $10/50/50 plan in order to meet the requirments for portability.

Re: Porting from Public Mobile

computergeek541 — Fri, 08 Oct 2021 17:32:34 GMT

Re: Porting from Public Mobile

keepasa — Fri, 08 Oct 2021 18:38:33 GMT

Normally porting is initiated by the destination phone company. Be sure to don't cancel your previous account since the destination company will no longer be able to grab your previous number. After porting is complete, your previous company will cancel and close your account