topic Re: Porting number from chatr in Get Support

Porting number from chatr

Shadi — Tue, 04 Jan 2022 17:46:20 GMT

I just port my number from chatr last night.
my chatr sim card still works fine. I can call or use data from public mobile but I can't receive any call on public mobile because it goes to my chatr device. Now I have one number in two devices. What is the problem?

Re : Porting number from chatr

fperron — Sun, 11 Oct 2015 15:08:26 GMT

In first, welcome to public mobile. Your number can be take 24-48 hours to be transferred. You have to wait couples hours more for your inbound call works with public mobile.

Re: Porting number from chatr

imm1304 — Sun, 11 Oct 2015 15:09:02 GMT

Hey @Shadi, welcome to public mobile!

What you are experiencing is normal during the porting process. It can take a few hours sometimes.

I suggest you use the chatr sim for now, it will stop working when your port to PM is complete. Then you can start using your PM sim.

Post here if there are any questions or problems.

Re: Porting number from chatr

Bigmac — Sun, 11 Oct 2015 18:14:42 GMT

One more thing - what I did is after you think the process is completed, please call Chatr CS to double check. Just make sure everything is done. 🙂

Re: Porting number from chatr

lqu — Mon, 12 Oct 2015 02:48:34 GMT

Hi @Shadi, did u receive any text confirming the porting is successful or not. My friend has an issue when porting from ChatR that the porting was not successful (only PIN was provided during the SIM activation). My friend needs to email to Public Mobile, on the home screen, click "Get Help", 'Contact Us" "SIM and Activation", please remember to fill in the ChatR account number, your phone IMEI and also PIN, Public Mobile needs to have all the information for the porting. They will respond 24 to 48 hours during business days, and my friend get the porting issue resolved after 3 days.

Re: Porting number from chatr

Shadi — Tue, 13 Oct 2015 02:45:36 GMT

Still have same issue, I receive SMS from others or make call with PublicMobile device but my receiving call goes to Chatr.

Does anybody have any idea?

Re: Porting number from chatr

Shadi — Tue, 13 Oct 2015 02:47:21 GMT

Ok, Thanks. I'll do.

Re: Porting number from chatr

razor — Tue, 13 Oct 2015 03:51:42 GMT

Hey. It is probably because once you initiate the request for number port. The new service which you signup for which in this case is PM gets you a temporary number. In the mean the back office contacts your previous provider which in this case is chatr to port your number. In order the port to go through successfully the Account number that you have with chatr or the Pin number has to be correct otherwise it just goes in to the loop and that can take even 2-3 days to fix. In the meanwhile you can use both the PM and Chatr connections. Once your chatr sim card is no longer working that means your chatr number has been ported over to PM. Hope that helps!

Just confirm with the PM team to ensure that they have the correct account number*

Re: Porting number from chatr

Shadi — Sun, 18 Oct 2015 22:02:07 GMT

I got my sim card activated after about 36 hrs I sent my old provider and sim information in publicmobile-----> get help tab.

thanks for your help guys.

Re: Porting number from chatr

imm1304 — Sun, 18 Oct 2015 22:54:33 GMT

Glad to hear your new phone line is properly set up now. Enjoy!

Re: Porting number from chatr

Rockdaddy22 — Sun, 18 Oct 2015 23:09:32 GMT

Great news Shadi

Re: Porting number from chatr

lqu — Mon, 19 Oct 2015 01:45:36 GMT

Hi @Shadi, good to hear the the issue is finally resolved.

Porting number from chatr

b4basir — Tue, 01 Nov 2016 18:16:30 GMT

I am trying to transfer my number but i am getting a error

" We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance. "

what is the help line number where can i call them ?

thanks

Re: Porting number from chatr

srlawren — Tue, 01 Nov 2016 20:46:38 GMT

Hi @b4basir,

Please send a private message to @Shazia_K with the following info:

- your Public Mobile (PM) SIM card number

- your Chatr account number

- the phone number at Chatr you want to port

- your name, exactly as it shows on your Chatr bills or in their self-serve account system

Re: Porting number from chatr

b4basir — Sun, 06 Nov 2016 09:04:00 GMT

Hisar

Re: Porting number from chatr

b4basir — Sun, 06 Nov 2016 09:07:16 GMT

Hi Srlawern
Shazia said your number is successfully ported. And she said u ll get a msg for complation the porting then u ll reset the phone.

But still nothing almost 4 dayes gone. I sent a msg to shazia but may be she is busy and did not reply me. Can you please guide me what can i do now? Thanks

Re: Porting number from chatr

srlawren — Sun, 06 Nov 2016 16:28:16 GMT

Hi @b4basir,

4 days us definitely plenty of time, it sounds like something is wrong. Just to confirm, you didn't get the text, and also you still can't receive calls or texts on your ported number? Is your Chatr sim still active if you put it in the phone and reboot, or has Chatr closed your account?

Also if you haven't already a few times in the past few days, could you try rebooting and see I'd that makes any difference to your ability to receive calls and texts on your ported number?

Re: Porting number from chatr

b4basir — Sun, 06 Nov 2016 17:29:10 GMT

Thanks for the reply.

I can call but can not received
I can send and received txt
My chatr number is still active
And my chatr account is still active. Pin and account number is ok.
I did not received any text from PM
I did reboot alot of times but did not get any difference.

Re: Porting number from chatr

srlawren — Sun, 06 Nov 2016 19:52:24 GMT

Hi @b4basir, it sounds like your port had failed or hung. You will need assistance from a moderator. Please send @Saray_O a private message with your Public Mobile SIM card number, your Chatr phone number, your Chatr account number, and your name exactly as it appears in your Chatr account and ask her to resubmit the port for you.

Re: Porting number from chatr

b4basir — Thu, 10 Nov 2016 02:13:43 GMT

hi @srlawren

i msged to @Saray_O but did not get any reply from her.

but i got an email from PM before 56 hours. they said within 72 hours you ll get a msg but did not get any msg.

should i wait more 16 hours or you suggest me something else?

thanks