topic Re: US Roaming Outgoing Text Not Wokring in Get Support

US Roaming Outgoing Text Not Wokring

krnic — Wed, 05 Jan 2022 11:29:51 GMT

My wife is currently in the US and has the unlimited talk, text +250MB data add on. She can receive my texts and phone me but can not send texts to anyone. She has a Samsung Galaxy A5. What are some possible solutions.

Re: US Roaming Outgoing Text Not Wokring

geopublic — Mon, 19 Aug 2019 20:17:03 GMT

@krnic wrote:
My wife is currently in the US and has the unlimited talk, text +250MB data add on. She can receive my texts and phone me but can not send texts to anyone. She has a Samsung Galaxy A5. What are some possible solutions.

@krnic First make sure roaming and data are turned on. Try sending a text by dialing the number directly using +1 in front of it. If it works then change the settings in your contacts to include the +1 in fron of all numbers.

Re: US Roaming Outgoing Text Not Wokring

ShawnC13 — Mon, 19 Aug 2019 20:23:18 GMT

@krnic wrote:
My wife is currently in the US and has the unlimited talk, text +250MB data add on. She can receive my texts and phone me but can not send texts to anyone. She has a Samsung Galaxy A5. What are some possible solutions.

Purchasing addons is a two step process were both steps done? As without completing both steps she would still receive texts (I have heard)

Purchasing addons is a two step process. Here is a great tutorial on how to purchase addons created by @srlawren https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Re: US Roaming Outgoing Text Not Wokring

geopublic — Mon, 19 Aug 2019 20:25:36 GMT

@ShawnC13 wrote:
@krnic wrote:
My wife is currently in the US and has the unlimited talk, text +250MB data add on. She can receive my texts and phone me but can not send texts to anyone. She has a Samsung Galaxy A5. What are some possible solutions.
Purchasing addons is a two step process were both steps done? As without completing both steps she would still receive texts (I have heard)
Purchasing addons is a two step process. Here is a great tutorial on how to purchase addons created by @srlawren https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Good point. @krnic definetely access selfserve to make sure the US Roaming add-on shows up on your landing page.

Re: US Roaming Outgoing Text Not Wokring

krnic — Mon, 19 Aug 2019 20:27:05 GMT

I have completed the 2 step process and the addon appears in her settings page.

Re: US Roaming Outgoing Text Not Wokring

geopublic — Mon, 19 Aug 2019 20:27:58 GMT

@krnic wrote:
I have completed the 2 step process and the addon appears in her settings page.

@krnic Ok good!

Re: US Roaming Outgoing Text Not Wokring

ShawnC13 — Mon, 19 Aug 2019 20:33:48 GMT

@krnic wrote:
I have completed the 2 step process and the addon appears in her settings page.

If she goes into settings and networks can she see what network she has connected to? Also she does have roaming turned on correect. It is a simple thing that many people don't think of and have it turned off from high charges from previous providers

Re: US Roaming Outgoing Text Not Wokring

krnic — Mon, 19 Aug 2019 21:17:17 GMT

She is connected T-Mobile and data roaming is on.

Re: US Roaming Outgoing Text Not Wokring

krnic — Mon, 19 Aug 2019 21:17:59 GMT

She can receive my texts. SO why can't she send them??

Re: US Roaming Outgoing Text Not Wokring

geopublic — Mon, 19 Aug 2019 21:19:18 GMT

@krnic wrote:
She is connected T-Mobile and data roaming is on.

@krnic Does data work?

Re: US Roaming Outgoing Text Not Wokring

geopublic — Mon, 19 Aug 2019 21:22:32 GMT

@krnic wrote:
She can receive my texts. SO why can't she send them??

@krnic Can you provide some more info does she get an error when sending a text? Check you blocked list to make sure it was not accidently added to your list. Also access selfserve and check usage logs to see if any texts are going out on her account.

Re: US Roaming Outgoing Text Not Wokring

krnic — Mon, 19 Aug 2019 21:28:28 GMT

Its says "failure to send". Also there is no usage history for outgoing texts, just for the data she's used.

Re: US Roaming Outgoing Text Not Wokring

GinYVR — Mon, 19 Aug 2019 21:34:38 GMT

@krnicTell your wife to switch to AT&T reboot the phone and see if it helps.

Re: US Roaming Outgoing Text Not Wokring

geopublic — Mon, 19 Aug 2019 21:37:49 GMT

@krnic wrote:
Its says "failure to send". Also there is no usage history for outgoing texts, just for the data she's used.

@krnic That might be an issue with the US provider that she si currently connected to. So might be a good idea to manually switch to the other provider and test. PM has roaming with both T-Mobile and ATT&T so you have the option to switch.

Re: US Roaming Outgoing Text Not Wokring

LovesToPM — Mon, 19 Aug 2019 21:55:52 GMT

@krnic wrote:
My wife is currently in the US and has the unlimited talk, text +250MB data add on. She can receive my texts and phone me but can not send texts to anyone. She has a Samsung Galaxy A5. What are some possible solutions.

Hi @krnic, It is free for her to receive texts.

If she can make outgoing calls but cannot send texts, there are possibly 2 reasons.

1. Double check the Add-Ons via her Self-Serve account to make sure the US Roaming Add-on is active and includes texting.

2. When sending texts, ask her to try manually entering the recipient phone number (preceded with +1 as suggested by @geopublic) instead of using the contact list.

Btw how long ago, on what day was the US Roaming Add-On purchased? Has it been more than 9 days?

Re: US Roaming Outgoing Text Not Wokring

krnic — Mon, 19 Aug 2019 23:36:48 GMT

She's tried AT&T and T-Mobile. She used it last year the same way she is now and it worked fine. Still not working.