topic Cancelling AutoPay Plan. in Get Support

Cancelling AutoPay Plan.

rgpike2010 — Wed, 05 Jan 2022 11:29:48 GMT

My phone died a few weeks ago, I cancelled my AutoPay Plan but my current month charge appeared on my credit card statement a few day ago. Am I entitled to a refund?

Re: Cancelling AutoPay Plan.

YVR — Mon, 19 Aug 2019 19:20:49 GMT

@rgpike2010 wrote:
My phone died a few weeks ago, I cancelled my AutoPay Plan but my current month charge appeared on my credit card statement a few day ago. Am I entitled to a refund?

The credit will stay on your account for the next month's charges.

You can also contact the moderators if you wanted your money refunded.

Click here to private message the moderators

Re: Cancelling AutoPay Plan.

iliketotalk — Mon, 19 Aug 2019 19:27:17 GMT

@rgpike2010 hi did you suspend or cancel your plan also if not your plan could have renewd before you canceled your autopay contact a moderator here if you think there is an issue https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancelling AutoPay Plan.

LovesToPM — Mon, 19 Aug 2019 19:31:18 GMT

@rgpike2010 wrote:
My phone died a few weeks ago, I cancelled my AutoPay Plan but my current month charge appeared on my credit card statement a few day ago. Am I entitled to a refund?

Hi @rgpike2010

How exactly did you cancel your AutoPay Plan?

If you don't want your credit card to be charged, you have to remove the card info from your account.

However going this route implies that you want to discontinue your plan with Public Mobile.

Re: Cancelling AutoPay Plan.

LovesToPM — Mon, 19 Aug 2019 19:32:05 GMT

@rgpike2010

If you want to suspend your account, you can report your phone lost / stolen.

When you replace your phone (within 90 days), you can report your phone as found.

In the meantime there will be no additional charges made to your account.

Re: Cancelling AutoPay Plan.

Lorca — Mon, 19 Aug 2019 23:02:14 GMT

Hi @rgpike2010 , you can definitely ask a moderator for a refund if you won’t be using your phone this month. It doesn’t hurt to ask. When you remove your credit card, your account will still be active for 90 days so you can top up whenever you want to.