topic Re: Phone problem in Get Support

Phone problem

Courville89 — Wed, 05 Jan 2022 11:29:10 GMT

Why can I not send or receive photos in text

Re: Phone problem

Jessica_T — Mon, 14 Jan 2019 04:58:23 GMT

@Courville89 wrote:
Why can I not send or receive photos in text

@Courville89Did you configure your APN?

Re: Phone problem

computergeek541 — Mon, 14 Jan 2019 04:59:19 GMT

@Courville89 wrote:
Why can I not send or receive photos in text

Usually, if you are unable to send an MMS type message, this usually means that your APN settings are not set correctly. https://apn-canada.gishan.net/en/apn/public-mobile

Re: Phone problem

Courville89 — Mon, 14 Jan 2019 04:59:37 GMT

Yes like for the data and stuff? My data is working so is texting and phone

Re: Phone problem

Jessica_T — Mon, 14 Jan 2019 05:02:03 GMT

@Courville89 wrote:
Yes like for the data and stuff? My data is working so is texting and phone

@Courville89Check again, APN can be configured to let data work, but not MMS. Texting is not MMS. Texting is SMS. SMS is not picture messaging. Phone is none of the above.

APN Settings:

Name: Mobile Internet

APN: sp.mb.com

Proxy: Not set

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Not set

APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

APN Tethering Settings:

Name: Tethered Mobile Internet

APN: isp.mb.com

Proxy: Not set

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: Not set

MMS proxy: Not set

MMS port: Not set

MCC: 302

MNC: 220

Authentication type: Not set

APN type: dun

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Re: Phone problem

computergeek541 — Mon, 14 Jan 2019 05:02:10 GMT

@Courville89 wrote:
Yes like for the data and stuff? My data is working so is texting and phone

Data working and texting working doesn't necessarily mean that things are set up correct to be able t use MMS. MMS has specific settings within the APN that need to be configured. If the MMS portion of those settings were missing or incorrect, your data would still work.

Re: Phone problem

Anonymous — Mon, 14 Jan 2019 05:01:19 GMT

@Courville89 wrote:
Yes like for the data and stuff? My data is working so is texting and phone

The dumb question...is your data mode on?

Re: Phone problem

Courville89 — Mon, 14 Jan 2019 05:03:13 GMT

Yes

Re: Phone problem

Jessica_T — Mon, 14 Jan 2019 05:14:39 GMT

@Courville89 wrote:
Yes

@Courville89Yes to APN confirmation, or just that data is enabled?

Triple check the APN settings, check very carefully. If possible show screen shots of your APN, it seems sometimes people add a space first or remove a decimal place or mess this up. It has to be exact.

Name: Mobile Internet

APN: sp.mb.com

Proxy: Not set

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Not set

APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Re: Phone problem

Alex888 — Mon, 14 Jan 2019 06:00:53 GMT

Have you checked your account to see if you hit your text limit?

Re: Phone problem

Jessica_T — Mon, 14 Jan 2019 06:34:30 GMT

@Alex888 wrote:
Have you checked your account to see if you hit your text limit?

@Alex888Text limit doesn't matter for incoming nor does it matter for MMS. Picture messages are no longer standatd text they are converted to MMS. So text limit is not an issue.

Re: Phone problem

stonechucker — Mon, 14 Jan 2019 15:39:08 GMT

@Jessica_T, MMS is affected by the SMS limit, as MMS is still driven by the SMS/MMS. If the 50 outgoing messages have been reached between SMS and MMS, then no outgoing MMS or SMS will be sent.

In the case of using data-based messaging apps, such as iMessage for iPhones, or WhatsApp, these services use strictly 'the data' bucket, and have no effect on the SMS/MMS count. ****Except for an iMessage sent SMS.

Re: Phone problem

MJ23 — Mon, 14 Jan 2019 18:05:36 GMT

Have you tried restarting your phone? Some times it works.

cheers.