topic Re: Can’t port my number in Get Support

Can’t port my number

Ladybug2785 — Wed, 05 Jan 2022 11:29:00 GMT

I keep trying to port my number over but it won’t go through....need help from someone

Re: Can’t port my number

hairbag1 — Mon, 19 Aug 2019 00:25:07 GMT

What provider are you porting from ?

Re: Can’t port my number

geopublic — Mon, 19 Aug 2019 00:28:04 GMT

@Ladybug2785 wrote:
I keep trying to port my number over but it won’t go through....need help from someone

@Ladybug2785 If your trying to port from Koodo prepaid you need to message the moderator team with the details and they will submit the port for you. Note that you account with your previous provider must be active.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Re: Can’t port my number

mimmo — Mon, 19 Aug 2019 00:33:48 GMT

@Ladybug2785 I'm in the same situation. I messaged mods 5 days ago and still have not heard back.

Be patient and ask mods to reset your activation date.

If you want post your stats here and hopefully we can get a better idea of the wait time if others post aswell

https://productioncommunity.publicmobile.ca/t5/Discussions/Report-your-moderator-wait-times-here/m-p/409508

Re: Can’t port my number

dickwong — Mon, 26 Aug 2019 23:58:49 GMT

I don't think it's right to ask further patience from a frustrated customer after 5 days the phone's been not working.

I also had problem when porting to Public - but this happened nowhere else other than Public, unfortunately I have to state.

Re: Can’t port my number

coghlanpf — Tue, 27 Aug 2019 13:48:24 GMT

Where would I find the link to contact the moderators other than when inserted as a hyperlink into a reply as you have done?