topic Re: USA add on data not working in Get Support

USA add on data not working

NateinTO — Wed, 05 Jan 2022 11:28:58 GMT

I purchased the $20 USA add-on with data last night and drove into USA today. My phone service seems to work just fine, but the data is rarely seems to work. Most of the time it tells me that I am not connected. Any ideas?

Re: USA add on data not working

hairbag1 — Mon, 19 Aug 2019 00:18:45 GMT

Try manually selecting a different network either TMobile or AT&T. See if that helps..

Re: USA add on data not working

geopublic — Mon, 19 Aug 2019 00:19:21 GMT

@NateinTO wrote:
I purchased the $20 USA add-on with data last night and drove into USA today. My phone service seems to work just fine, but the data is rarely seems to work. Most of the time it tells me that I am not connected. Any ideas?

@NateinTO PM has roaming agreements with T-Mobile and AT&T

So maybe try manually connecting to the other provider to see if the connection is better.

Re: USA add on data not working

popping — Mon, 19 Aug 2019 00:24:43 GMT

@NateinTO

When you arrive to US, restart you phone with roaming and data enabled. It will locked into AT&T or T-Mobile. When you drive across USA, the signal strength of the network you phone connected initially may not strong enough. You can re-start you phone again or manually select the other network.

Re: USA add on data not working

hairbag1 — Mon, 19 Aug 2019 15:27:08 GMT

Haven't heard anything different so I assume @NateinTO got his data working again.

Re: USA add on data not working

NateinTO — Mon, 19 Aug 2019 19:13:16 GMT

Thanks for the help, guys. Turning the phone on and off was my first action, but this didn’t do anything. Switching to a different carrier sometimes helps, although not always.

Re: USA add on data not working

geopublic — Mon, 19 Aug 2019 20:04:35 GMT

@NateinTO wrote:
Thanks for the help, guys. Turning the phone on and off was my first action, but this didn’t do anything. Switching to a different carrier sometimes helps, although not always.

@NateinTO If you don't mind me asking what type of phone do you have?

Re: USA add on data not working

NateinTO — Mon, 19 Aug 2019 22:49:34 GMT

I have an iPhone 8.

Re: USA add on data not working

GinYVR — Mon, 19 Aug 2019 22:54:50 GMT

@NateinTOWhere are you travelling in the US? In areas like outside Yellowstone etc where coverage are sparse no matter it is AT&T or TMobile. You have turned on the roaming option Setting -> Cellular -> Cellular Data Options?

Re: USA add on data not working

NateinTO — Fri, 23 Aug 2019 02:23:03 GMT

I am not in a remote or isolated area. I am travelling in Virginia in major cities. My cell phone signal is generally fairly strong. I have no problem with calls or texts using either AT&T or T Mobile. However, I only seem to get cellular data with AT&T.

Re: USA add on data not working

geopublic — Fri, 23 Aug 2019 02:29:19 GMT

@NateinTO wrote:
I am not in a remote or isolated area. I am travelling in Virginia in major cities. My cell phone signal is generally fairly strong. I have no problem with calls or texts using either AT&T or T Mobile. However, I only seem to get cellular data with AT&T.

@NateinTO Maybe a good idea to check to make sure your phone supports the appropriate bands used by T-Mobile in the problem area by checking the area tower maps.

Re: USA add on data not working

NateinTO — Fri, 23 Aug 2019 03:12:43 GMT

But I should add that the problem is not isolated to Virginia. It began as soon as I crossed over into the USA at Buffalo and has continued through my road trip to Virginia.