topic Re: Unable to access account even after successfully resetting password in Get Support

Unable to access account even after successfully resetting password

ktoor — Wed, 05 Jan 2022 11:28:50 GMT

I have reset my password many times but I am still unable to access my account. Every time I reset the password, I get a message that the reset was successful. When I go to access my account with the new password, no luck. I have tried this with different passwords, different computers, and different browsers, but no luck.

Re: Unable to access account even after successfully resetting password

GinYVR — Sun, 18 Aug 2019 20:40:56 GMT

@ktoorDo you still have service on your phone? What happens when you dial 611?

Re: Unable to access account even after successfully resetting password

RossN — Sun, 18 Aug 2019 20:41:58 GMT

@ktoor hi there seems to be some issues with the self serve right now wait an hour and try again

Re: Unable to access account even after successfully resetting password

Luddite — Sun, 18 Aug 2019 20:42:50 GMT

@RossN wrote:
@ktoor hi there seems to be some issues with the self serve right now wait an hour and try again

Yep: https://productioncommunity.publicmobile.ca/t5/Self-Serve/Self-Serve-Broken/m-p/410212

Re: Unable to access account even after successfully resetting password

ktoor — Sun, 18 Aug 2019 20:50:19 GMT

I have been trying this for several days now

Re: Unable to access account even after successfully resetting password

Triguy — Sun, 18 Aug 2019 20:53:56 GMT

Try using a different browser and incognito mode. Also clear your cache and cookies then reboot.

Re: Unable to access account even after successfully resetting password

GinYVR — Sun, 18 Aug 2019 21:01:33 GMT

@ktoorMake sure your service is working, at least be able to access 611and or voicemail.. If the above is not available to you.. something nefarious might had happened to your account. In that case you will need to contact the Moderators.

Re: Unable to access account even after successfully resetting password

ktoor — Sun, 18 Aug 2019 21:16:56 GMT

tried clearing cache and history and incognito mode. no luck still

Re: Unable to access account even after successfully resetting password

Triguy — Sun, 18 Aug 2019 21:26:59 GMT

Message a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437