topic Re: Why is there no number to reach someone in Get Support

Why is there no number to reach someone

Angelalavallee3 — Wed, 05 Jan 2022 11:28:45 GMT

Re: Why is there no number to reach someone

Luddite — Sun, 18 Aug 2019 20:35:17 GMT

That's the deal at Public Mobile. This lovely Community is here to assist you. If we fail you must contact the Moderator Team via the private messaging system here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to send a private message to the moderator team with a description of your issue. Sometimes they answer within in 24 hours, but usually take several days.

What is your difficulty?

Re: Why is there no number to reach someone

chukdefatey — Sun, 18 Aug 2019 22:53:45 GMT

Where did you sign up? Did not anyone tell you Public Mobile doesn't Provide call centre services

Re: Why is there no number to reach someone

mimmo — Sun, 18 Aug 2019 22:56:29 GMT

What's your issue?

Re: Why is there no number to reach someone

jor123 — Sun, 18 Aug 2019 23:04:02 GMT

If you're running into an account issue that the community can't deal with you might want to contact the @CS_Agent

Re: Why is there no number to reach someone

MoreYummy — Sun, 18 Aug 2019 23:59:34 GMT

It is true they dont want to contact you via phone, only from this forum. It is the only method.

Re: Why is there no number to reach someone

chelsealzl — Mon, 19 Aug 2019 04:18:19 GMT

This is just how PM operates now. A lot of issues can be sorted out through this community, or the moderators have to be contacted via messages. However, they are moving towards an online report system at some point so hopefully it'll be better.

Re: Why is there no number to reach someone

cavemantoronto — Mon, 19 Aug 2019 04:40:37 GMT

@Angelalavallee3

The only reason is to make cost lower. No other reason.

Re: Why is there no number to reach someone

jor123 — Mon, 19 Aug 2019 12:28:14 GMT

@chelsealzl wrote:
This is just how PM operates now. A lot of issues can be sorted out through this community, or the moderators have to be contacted via messages. However, they are moving towards an online report system at some point so hopefully it'll be better.

Yeah the online ticketing system should be nice.

Re: Why is there no number to reach someone

Parv — Mon, 19 Aug 2019 15:31:13 GMT

Hello,

There are ,multiple ways to get support for your public mobile number.

Our chatbot SIMon.
Self-Serve.
Dialing *611 on your phone.

They are all listed here in detail - https://www.publicmobile.ca/en/on/get-help/articles/get-support

Hope that helps. Have a nice day.

Re: Why is there no number to reach someone

dabr — Mon, 19 Aug 2019 18:29:09 GMT

@Parv wrote:
Hello,
There are ,multiple ways to get support for your public mobile number.
Our chatbot SIMon.
Self-Serve.
Dialing *611 on your phone.
They are all listed here in detail - https://www.publicmobile.ca/en/on/get-help/articles/get-support

Hope that helps. Have a nice day.

Yes, those services and the community are great for many issues, except when only a moderator can resolve your problem. If your service is interrupted or you can't access your account and require moderators help to reset login/password reset etc., the delays in having to wait for a moderator to respond can get frustrating. Especially, if the wait starts to get into days.

So I'm also hoping that the new online ticketing being worked on will speed up both the response and resolution stages of PM's support system. Fingers crossed:)

Re: Why is there no number to reach someone

zero_gravity — Mon, 19 Aug 2019 19:48:58 GMT

I hope there is never a way to call someone. As cheap as possible is the whole point of going with PM and I'm quite happy to sacrifice a call center to save some money. My past experience has been that a call center is no more helpful than the system in place now.

The day there is a call center in place is the day I switch. It will increase rates and that means I'll be paying for someone else to have another useless service.

Re: Why is there no number to reach someone

panamacmillan — Wed, 21 Aug 2019 02:11:16 GMT

Edited by computergeek541: removed incorrect Public Mobile phone number

Re: Why is there no number to reach someone

panamacmillan — Tue, 20 Aug 2019 16:30:19 GMT

855-478-2542

Re: Why is there no number to reach someone

RossN — Tue, 20 Aug 2019 16:38:00 GMT

@panamacmillan Public is more of a self serve hence the lower prices also you have the community to help you and the moderator team for account issues do you need any help

Re: Why is there no number to reach someone

computergeek541 — Wed, 21 Aug 2019 02:13:09 GMT

@panamacmillan wrote:
855-478-2542

Customers cannot call this number to speak to anyone. Calling that number will only connect customers to an automated system. Public Mobile customers do not have the option to speak to customer service over the phone.