topic Re: Self Serve Broken in Get Support

Self Serve Broken

Loosi4 — Wed, 05 Jan 2022 11:28:42 GMT

Can't access plans section, get IIS error screen for one of my accounts, won't show usage etc. Indicates plan is active and that is all; Second account shows usage properly, but can't change plan just goes to an "oops" screen and asks me to log out and back in , or clear browser cache.

Very annoying. I have cleared my cache, tried three different browsers etc, website is clearly broken.

Re: Self Serve Broken

Luddite — Sun, 18 Aug 2019 20:09:00 GMT

@Loosi4 Yep, access can be finicky. Wait an hour and try again with incognito mode.

If you are trying to make a payment try calling 611 and use a credit card on file.

I just ried and self serve worked without a problem.

Re: Self Serve Broken

Loosi4 — Sun, 18 Aug 2019 20:11:34 GMT

Thanks for the reply and suggestions, I will check again in a while. I have also tried incognito mode. Just very annoying that it works a little for one account, and not at all for my other account.

If this continues I will be switching to Freedom Mobile.

Re: Self Serve Broken

Anonymous — Sun, 18 Aug 2019 20:12:13 GMT

@Loosi4 wrote:
Can't access plans section, get IIS error screen for one of my accounts, won't show usage etc. Indicates plan is active and that is all; Second account shows usage properly, but can't change plan just goes to an "oops" screen and asks me to log out and back in , or clear browser cache.
Very annoying. I have cleared my cache, tried three different browsers etc, website is clearly broken.

It's what I call it being in one of its moods. Happens all too frequently. As above...

Re: Self Serve Broken

Luddite — Sun, 18 Aug 2019 20:13:14 GMT

Whoops, spoke too soon. Cannot access new plans after clicking Change Plan but could access Make a Payment.

Problems may be temporary or permanent; too soon to tell.

Re: Self Serve Broken

popping — Sun, 18 Aug 2019 20:14:21 GMT

@Loosi4

I just login to my account. I can go to plan change page.

Try again. If it failed again, restart browser to ensure a new self-server portal session.

Good luck.

Re: Self Serve Broken

Luddite — Sun, 18 Aug 2019 20:18:19 GMT

Hopefully, not broken, just resting.

Re: Self Serve Broken

Anonymous — Sun, 18 Aug 2019 20:21:20 GMT

@Luddite wrote:
Hopefully, not broken, just resting.

Pining for the fjords. etc. 🙂