topic Re: Current plan is cheaper now in Get Support

Current plan is cheaper now

Jennylo88 — Wed, 05 Jan 2022 11:28:39 GMT

The plan that I had was $30, now it's $25. It's the exact plan but $5 cheaper, but this is not reflected on my most recent bill, its still charging me $30. My plan was just renewed today, how do I change this immediately? Also, am I going to get charged twice if I change it immediately?

Re: Current plan is cheaper now

bridonca — Sun, 18 Aug 2019 19:14:53 GMT

You have to actually subscribe to that plan. It does not automaticly switch for you. I would set it to activate on the next renewal date, so that you do not pay for the same plan twice.

Re: Current plan is cheaper now

will13am — Sun, 18 Aug 2019 19:13:44 GMT

@Jennylo88 , you do not want to change the plan immediately as you would lose the payment you just made. To take advantage of the cheaper pricing, simply go to the self serve and select the $25 plan and have the change effective on the next renewal.

Re: Current plan is cheaper now

RossN — Sun, 18 Aug 2019 19:14:43 GMT

@Jennylo88 hi yes you will get charged if you do it now it is up to you to change your own plan at renewel

Re: Current plan is cheaper now

wetcoaster — Sun, 18 Aug 2019 19:23:26 GMT

@Jennylo88 wrote:
The plan that I had was $30, now it's $25. It's the exact plan but $5 cheaper, but this is not reflected on my most recent bill, its still charging me $30. My plan was just renewed today, how do I change this immediately? Also, am I going to get charged twice if I change it immediately?

Yes, you will be charged again if you do an immediate plan change. That's how prepaid works.

Go into self serve, to "change plan", select the "new $25 plan" and make sure that you click on " change at next renewal".

Edit: Doing this on the phone I'm just super slow... Sorry for the echo, guys.

Re: Current plan is cheaper now

RossN — Sun, 18 Aug 2019 19:17:03 GMT

@Jennylo88 the only other thing is to flip a mesaage of to the moderators they may change it for you now click here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Current plan is cheaper now

Jennylo88 — Sun, 18 Aug 2019 19:40:46 GMT

Thank you.

Re: Current plan is cheaper now

kelvarnsen — Mon, 19 Aug 2019 13:54:41 GMT

This is a good reminder to check the available plans regularly. I used to be on a $30 500mb plan until one day I just happened to be looking at what else was available and saw the 1gb $25 dollar plan.