topic Re: cannot call 1-800-4MY-APPLE in Get Support

cannot call 1-800-4MY-APPLE

TheStamp — Wed, 05 Jan 2022 11:28:31 GMT

this is a 1800 number for apple support.. why can't i call it?

I'm on the $25 unlimited plan. I just tried calling a family member, worked.

Re: cannot call 1-800-4MY-APPLE

iliketotalk — Sun, 18 Aug 2019 14:14:04 GMT

@TheStamp hi I have heard some 800 numbers in the states cant be reached with the canada wide calling

Re: cannot call 1-800-4MY-APPLE

Tony8 — Sun, 18 Aug 2019 14:34:58 GMT

Hi. Others have had this issue, see this page https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Having-trouble-dialling-out-to-a-toll-free/m-p/46926#M6253

These Apple support numbers work from my phone. See this page https://support.apple.com/en-ca/HT201232#us-ca

I hope it works for you.

Re: cannot call 1-800-4MY-APPLE

Maple98 — Sun, 18 Aug 2019 14:32:51 GMT

@TheStamp wrote:
this is a 1800 number for apple support.. why can't i call it?

I'm on the $25 unlimited plan. I just tried calling a family member, worked.

Did you dial the number with the 4? You would need to remove that. Dialing 1-800-MY-APPLE (1-800-692-7753) should go though.

I believe all calling plans are eligible for calling toll free numbers. If you are unable to call the number after dropping the 4, then there may be something wrong with your account. In that case, you would likely need to contact the moderators to fix the issue. To contact a moderator, send a private message by clicking HERE

Re: cannot call 1-800-4MY-APPLE

Anonymous — Sun, 18 Aug 2019 14:44:02 GMT

@Maple98 wrote:
@TheStamp wrote:
this is a 1800 number for apple support.. why can't i call it?

I'm on the $25 unlimited plan. I just tried calling a family member, worked.
Did you dial the number with the 4? You would need to remove that. Dialing 1-800-MY-APPLE (1-800-692-7753) should go though.
I believe all calling plans are eligible for calling toll free numbers. If you are unable to call the number after dropping the 4, then there may be something wrong with your account. In that case, you would likely need to contact the moderators to fix the issue. To contact a moderator, send a private message by clicking HERE

Yeah I tried the one with the 4 and got some kind of initial survey thing thinking this can't be Apple. Trying without the 4 got to Apple. Nice figuring there Maple98.

Re: cannot call 1-800-4MY-APPLE

will13am — Sun, 18 Aug 2019 15:03:39 GMT

@TheStamp , I have a province wide calling plan and early on I had issues with toll free number calling. The moderators did a reset to my account and that solved it.

Re: cannot call 1-800-4MY-APPLE

TheStamp — Sun, 18 Aug 2019 15:13:32 GMT

That was exactly it I'm dumb, i dunno why i thought it started with a 4.

I wonder why Public Mobile picked up and said i didn't have a calling plan..

*shrugs*

Thanks all!

Re: cannot call 1-800-4MY-APPLE

geopublic — Sun, 18 Aug 2019 15:39:44 GMT

@TheStamp wrote:
That was exactly it I'm dumb, i dunno why i thought it started with a 4.

I wonder why Public Mobile picked up and said i didn't have a calling plan..

*shrugs*

Thanks all!

@TheStamp It appears that message is the default PM message when a call cannot be completed.

It's been my experience when you get that message on a Canada wide calling plan 99% of the time the is a problem with the number dialed.

Re: cannot call 1-800-4MY-APPLE

Maple98 — Sun, 18 Aug 2019 16:11:11 GMT

@Anonymous wrote:
@Maple98 wrote:
@TheStamp wrote:
this is a 1800 number for apple support.. why can't i call it?

I'm on the $25 unlimited plan. I just tried calling a family member, worked.
Did you dial the number with the 4? You would need to remove that. Dialing 1-800-MY-APPLE (1-800-692-7753) should go though.
I believe all calling plans are eligible for calling toll free numbers. If you are unable to call the number after dropping the 4, then there may be something wrong with your account. In that case, you would likely need to contact the moderators to fix the issue. To contact a moderator, send a private message by clicking HERE
Yeah I tried the one with the 4 and got some kind of initial survey thing thinking this can't be Apple. Trying without the 4 got to Apple. Nice figuring there Maple98.

@Anonymous @Thanks! Sometimes I even surprise myself 😂

Re: cannot call 1-800-4MY-APPLE

Maple98 — Sun, 18 Aug 2019 16:12:49 GMT

@TheStamp wrote:
That was exactly it I'm dumb, i dunno why i thought it started with a 4.

I wonder why Public Mobile picked up and said i didn't have a calling plan..

*shrugs*

Thanks all!

@TheStamp Happens to us all! Glad it was an easy fix!

Re: cannot call 1-800-4MY-APPLE

Anonymous — Sun, 18 Aug 2019 16:19:14 GMT

@TheStamp wrote:

I wonder why Public Mobile picked up and said i didn't have a calling plan..

That is the puzzling part. I got into some kind of survey with the 4. (not the E at the end by the way 🙂 ) Maybe try it without the E and see what happens.

So you *may* have some sort of problem as suggested above with the experience of the provincial plan.