topic How to use my 3G data plan? IPhoneX in Get Support

How to use my 3G data plan? IPhoneX

Register_now — Wed, 05 Jan 2022 11:28:13 GMT

Hello, I need help getting my data plan working. Top of my iPhone does show 3G but when I try to surf it pops up with an error saying please connect to wifi or data plan....

Going to Setting -> cellular -> cellist data network only gives me options for APN and username and password and nothing else.

please help

Re: How to use my 3G data plan? IPhoneX

KatGurl — Sat, 17 Aug 2019 22:46:55 GMT

Have you tried turning the phone off and on again? I know that seems very simple, but sometimes that is needed for it to connect properly.

Re: How to use my 3G data plan? IPhoneX

GR — Sat, 17 Aug 2019 22:50:02 GMT

Can it be that you have no data left on your account?

Re: How to use my 3G data plan? IPhoneX

RossN — Sat, 17 Aug 2019 22:53:25 GMT

@Register_now Hi does anything work? can you make calls, text? is it a new plan/cycle

Re: How to use my 3G data plan? IPhoneX

will13am — Sat, 17 Aug 2019 23:03:37 GMT

@Register_now , your phone should be able to apply the right APN settings. You can check them against the following. Change it as needed.

Refer to the following knowledge base link of setting up the APN.

APN Settings:
Name: Public Mobile
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,supl
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified

Re: How to use my 3G data plan? IPhoneX

Register_now — Sat, 17 Aug 2019 23:19:30 GMT

I have tried turing the phone on and off. I also tried resetting my phone and they did not work.

Everything else works fine. Only thing that does not work is the data plan. I checked my account online and I have used 0GB for this month.

In the APN setting I only have the fields for APN, username, and password slot only.

Re: How to use my 3G data plan? IPhoneX

Register_now — Sat, 17 Aug 2019 23:17:58 GMT

Re: How to use my 3G data plan? IPhoneX

RossN — Sat, 17 Aug 2019 23:23:47 GMT

@Register_now hi we need a little more info I see your new is anything working is it a new phone they usually connect right away you may need a network reset

Re: How to use my 3G data plan? IPhoneX

Register_now — Sat, 17 Aug 2019 23:24:44 GMT

No it’s not a new phone. I’ve had this phone for awhile now.

Re: How to use my 3G data plan? IPhoneX

RossN — Sat, 17 Aug 2019 23:28:20 GMT

@Register_now ok does anything work did you just activate your account any info may help! are you getting any messages?

Re: How to use my 3G data plan? IPhoneX

Dunkman — Sat, 17 Aug 2019 23:32:59 GMT

@Register_now

As suggested above, network reset is one option. Also, maybe try to toggle airplane mode on and then off.

Re: How to use my 3G data plan? IPhoneX

Register_now — Sat, 17 Aug 2019 23:40:17 GMT

No it’s not a new account, been with public mobile for sometime now. Texting and calling works fine. Only the data doesn’t seem to work

Tried resetting network setting but that didn’t do anything. Tried toggling airplane mode on/off and no change.

Re: How to use my 3G data plan? IPhoneX

RossN — Sat, 17 Aug 2019 23:47:15 GMT

@Register_now try connecting to your apple/itunes account and download any updates

Re: How to use my 3G data plan? IPhoneX

Anonymous — Sat, 17 Aug 2019 23:49:37 GMT

@Register_now wrote:
No it’s not a new account, been with public mobile for sometime now. Texting and calling works fine. Only the data doesn’t seem to work

Tried resetting network setting but that didn’t do anything. Tried toggling airplane mode on/off and no change.

How about a VPN?

Are you sure the overview page data & add-ons shows your data counter?

You should also be able to select LTE somewhere...not just 3G. The fact that 3G is showing up top makes me wonder this.

Edit: this thread has everything you should need to find the source of the problem.

Re: How to use my 3G data plan? IPhoneX

Register_now — Sun, 18 Aug 2019 00:54:28 GMT

z10user4 you are awesome!!

I got it working!! I followed the thread you linked to and I got it working!!

Thank you for your help and everyone else you helped me out!!

Re: How to use my 3G data plan? IPhoneX

Luddite — Sun, 18 Aug 2019 01:17:04 GMT

@Register_now wrote:
z10user4 you are awesome!!
I got it working!! I followed the thread you linked to and I got it working!!

Thank you for your help and everyone else you helped me out!!

What exactly solved the problem?

Re: How to use my 3G data plan? IPhoneX

Anonymous — Sun, 18 Aug 2019 01:40:03 GMT

@Register_now wrote:
z10user4 you are awesome!!
I got it working!! I followed the thread you linked to and I got it working!!

Thank you for your help and everyone else you helped me out!!

Well...thanks...CalgaryBen is the awesome one. Please go back there and give him a bravo.

I agree...what, of all the possibilities, got it working?

Re: How to use my 3G data plan? IPhoneX

Register_now — Sun, 18 Aug 2019 01:49:35 GMT

I will.

I just followed the other thread you linked to and downloaded the config file(?). Then installed it on my phone and after that it magically started working.

Re: How to use my 3G data plan? IPhoneX

Cody7harrison — Sun, 18 Aug 2019 14:53:44 GMT

I had to go into my network operator setting and change it from my previous phone company to public mobile.