topic Re: Same old iPad situation again in Get Support

PM Sim in iPad data not working

BEER — Mon, 30 May 2022 00:04:52 GMT

Re: PM Sim in iPad data not working

RossN — Sat, 17 Aug 2019 17:59:22 GMT

@BEER hi did you run out of data? check data add on section of self serve if no data there than its all used up

Re: PM Sim in iPad data not working

BEER — Sat, 17 Aug 2019 18:07:32 GMT

@RossN wrote:
@BEER hi did you run out of data? check data add on section of self serve if no data there than its all used up

Still have more then 200mb data --

Re: PM Sim in iPad data not working

iliketotalk — Sat, 17 Aug 2019 18:09:46 GMT

@BEER hello the 250 mb of data is only if you have auto pay if thats the case then do as suggested above you may have run out of data 250 mb can go very quick

Re: PM Sim in iPad data not working

GinYVR — Sat, 17 Aug 2019 18:13:05 GMT

@BEERYour iPad could have been blacklisted.

Re: PM Sim in iPad data not working

iliketotalk — Sat, 17 Aug 2019 18:13:37 GMT

@BEER ok if thats the case do a network reset if you haven't already

Re: PM Sim in iPad data not working

will13am — Sat, 17 Aug 2019 18:13:59 GMT

@BEER , check the self serve to make sure there is data left. Otherwise sp.mb.com is the right APN. Public Mobile does not care what device is used with the service. BTW, smart money does not use Public Mobile plans on a tablet. Think person's best friend.

Re: PM Sim in iPad data not working

RossN — Sat, 17 Aug 2019 18:28:30 GMT

@BEERthatss odd if you had it working and then it stopped it has been suggested that pm is not the way to go for tablets but I am wondering if you are running a third party app that is interfering with your data such as a data counter for example

Re: PM Sim in iPad data not working

Luddite — Sat, 17 Aug 2019 19:01:25 GMT

@BEER Zounds, that's expensive data - $60/gb.

Re: PM Sim in iPad data not working

BEER — Sun, 18 Aug 2019 14:43:52 GMT

@Luddite wrote:
@BEER Zounds, that's expensive data - $60/gb.

Actually in my case 250 mb / month is plenty because I mostly use WIFI and only use the data if I'm in the car or somewhere without WIFI. I use data only for retrieving my email and the occasionall google look up etc. I never use my data for utube or movies etc because then it would be eaten up in 10 minutes or so.

PS. For GPS. I also use google maps offline map so no data required for that either.

Re: PM Sim in iPad data not working

BEER — Mon, 19 Aug 2019 16:25:21 GMT

@GinYVR wrote:
@BEERYour iPad could have been blacklisted.

No - I did buy it brand new a few years ago.

Re: PM Sim in iPad data not working

BEER — Mon, 19 Aug 2019 16:39:41 GMT

@iliketotalk wrote:
@BEER ok if thats the case do a network reset if you haven't already

I think the problem may be that my iPad 2 is too old and the latest updates are not compatible. Able to connect to yahoo and safari etc but not to Google . When I try Google I get a pop up security alert. Discovered that many apps wont even load including the simple Gas Buddy app. It's sad but a fact of life now that the expensive electronics one buys are made obsolete in a couple of years just so you are forced to buy a replacement.

Re: PM Sim in iPad data not working

Luddite — Mon, 19 Aug 2019 17:14:17 GMT

@BEER Just a wild thought that the carrier profile my be wrong. Perhaps the iPhone 4 workaround would work?

Connect to wifi, access http://www.unlockit.co.nz/mobilesettings/ with Safari, then follow the directions there.
A detailed “how to” is here: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323119/highlight/true#M24563

Failing that perhaps look through this list for things you haven't tried yet.

- is it all apps that use data or just the browser not connecting?

- toggle airplane mode off/on

- remove sim for 5 minutes, then install and reboot

- go to settings, then general-profile and delete any profiles; details for iPhones here https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323130/highlight/true#M24565

- check network is not set to 2G; use auto, 3G, or LTE

- check for operating system updates

- remove any VPNs

- reset all network settings; you will need to add back wifi passwords after that.

- try sim in another phone and a good sim in your phone

- LAST desperate measure when all else fails; erase all data and restore phone to factory settings

Re: PM Sim in iPad data not working

Luddite — Mon, 19 Aug 2019 17:15:39 GMT

@BEER You could also just hotspot off your phone. Not what you paid for, but a workaround.

More on my iPad not working -

BEER — Thu, 22 Aug 2019 15:58:47 GMT

I have previosly posted and discussed the subject regarding my problems connecting my iPad 2 by PM Data.

I had previously concluded that the problem most likely was due to the fact that my iPad 2 is an older model. And yes I have set my APN to sp.mb.com and then to isp.mb.com - have also tried to include my PM account and password but each time it connects by data for a few seconds and then disconnects. Also of interest in Data settings it has a link "Manage TELUS Account" but when I try it it shows "Connection Failed".

HOWEVER -----

(1) The ipad works great when connected to WIFI am able to watch you-tube videos, TV etc.

(2) Have just tried it with a Bell Sim card and with it it also works great.

(3) It seems that my iPad doesn't like the PM Data - could the reason perhaps be that my PM data 3G is too slow?

Re: More on my iPad not working -

hairbag1 — Thu, 22 Aug 2019 16:04:23 GMT

We just use the cellphone hotspot function and get the data to work on the ipad. Don't know if this will help you.

Good luck.

Re: More on my iPad not working -

Luddite — Thu, 22 Aug 2019 16:06:24 GMT

@BEER Swap SIMs with one of your phones. Maybe the SIM is pooched.

Re: More on my iPad not working -

BEER — Thu, 22 Aug 2019 16:22:49 GMT

Hey...hey...hey -- good suggestion ----- Using the same Sim that doesn't work in the iPad and inserting it in my old iPhone 3c and creating a hot spot data connection the ipad works fine . Wondering if the problem could be that somehow it's still set to my old Telus account that I had several years ago ---- have completely re-set several times back to factory settings but in settings under Cellular Data it always shows "Manage TELUS account". Very strange!

Re: More on my iPad not working -

BEER — Thu, 22 Aug 2019 16:42:59 GMT

@Luddite wrote:
@BEER Swap SIMs with one of your phones. Maybe the SIM is pooched.

Thanks for suggestion --- Also tried that - it seems it doesn't like PM - as previously mentioned - it works with Bell Sim - works bu WIFI - and also works by Personal Hot Spot -- but will not work with PM Sim card --very strange.

Re: More on my iPad not working -

GinYVR — Thu, 22 Aug 2019 18:20:40 GMT

@BEERHere is how I got my iPad to work with Public Mobile.. I am doing this on an iPad Pro with 12.4

Put your SIM card into the iPad

Go to Cellular Data

You should see this:

Click on APN settings:

iPad APN settings

Then you should be able to use Safari.

However Telus blocked shared hotspot.