topic Re: Account in Get Support

Account

John15 — Wed, 05 Jan 2022 11:28:02 GMT

Hello I forgot my email, password, and also the 4 digit pin. Call me at 204-======= is you can help me. Or does any one know the number for public mobile customer support represent?

Re: Account

popping — Thu, 10 Jan 2019 19:56:04 GMT

@John15

Anyone can access this forum. Edit your post to remove your phone number unless you want to spam calls.

Send a private message to moderator for help. Moderator wait time is 3 days.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account

Tav — Thu, 10 Jan 2019 20:46:23 GMT

Hello John,

There is no customer support number for Public Mobile. As mentioned above you would have to message the MODs for assistance.

Re: Account

Jackhyf63 — Sat, 12 Jan 2019 21:25:01 GMT

Sorry to hear about your issues .If you have already contacted moderator, you can only wait.

Re: Account

stonechucker — Sun, 13 Jan 2019 01:15:37 GMT

@Tav, there most certainly is customer support at Public Mobile, that is what this forum is for. The community provides subscriber based support for many issues, and only account specific issues are handled by the Public Mobile Moderators, who are employed by Public Mobile.

What you meant to say is that there is no customer support available via voice means.

EDIT: Apologies to TAV, as advised below, I misread their post.

Re: Account

Tav — Sun, 13 Jan 2019 01:09:59 GMT

@stonechucker wrote:
@Tav, there most certainly is customer support at Public Mobile, that is what this forum is for. The community provides subscriber based support for many issues, and only account specific issues are handled by the Public Mobile Moderators, who are employed by Public Mobile.

What you meant to say is that there is no customer support available via voice means.

There is no customer support number which is what I said. I had to go back and double check my response just in case I spaced and typoed. The support itself is fantastic but no one to speak with if a human voice makes you feel better about your phone issues.

Re: Account

stonechucker — Sun, 13 Jan 2019 01:12:59 GMT

My apologies @Tav, I totally missed the word number. Please forgive me.

Re: Account

Tav — Sun, 13 Jan 2019 01:14:37 GMT

@stonechucker wrote:
My apologies @Tav, I totally missed the word number. Please forgive me.

Its all good! Hopefully I didn't come off as a jerkwad!

Re: Account

stonechucker — Sun, 13 Jan 2019 01:16:53 GMT

No worries at all! Totally a mistake on my part.

Re: Account

Horseman — Sat, 27 Jul 2019 00:50:33 GMT

I would very much like to know the day my data starts. What I don't need is the day that I pay.

Re: Account

RossN — Sat, 27 Jul 2019 00:58:06 GMT

@Horseman hi the day it starts is when your 30 day cycle starts ifwhat you are asking is when you start to use your data you can see that in your self serve account in view my usage

Re: Account

Horseman — Sat, 27 Jul 2019 01:32:55 GMT

When I go to my usage it only says how much I have left. What I want to know is when my day starts is it the 21st or the 22nd or 24th or 25th.

Re: Account

GinYVR — Sat, 27 Jul 2019 01:36:00 GMT

On the front page of your selfserve

Payment Due Date (One-Time Payment):