topic Re: Invalid SIM Number in Get Support

Invalid SIM Number

GuoChengC — Wed, 05 Jan 2022 11:27:58 GMT

Hi,

I'm a new customer, trying to activate my account at activate.publicmobile.ca. However when I try to activate, I am continuously met with an "Invalid SIM" error. I have triple checked and typed in the SIM both on the SIM card back and the little card it came attached in several times.

Does anyone have any assistance they can offer?

Thanks!

Re: Invalid SIM Number

will13am — Sat, 17 Aug 2019 16:44:22 GMT

@GuoChengC , the activation portal can be finicky sometimes. Try using incognito mode.

Re: Invalid SIM Number

mimmo — Sat, 17 Aug 2019 16:44:29 GMT

This happens sometimes wait an hour and clear browser cache. It usually occurs when an activation process is Ingerupted.

Re: Invalid SIM Number

popping — Sat, 17 Aug 2019 16:45:35 GMT

@GuoChengC wrote:
Hi,

I'm a new customer, trying to activate my account at activate.publicmobile.ca. However when I try to activate, I am continuously met with an "Invalid SIM" error. I have triple checked and typed in the SIM both on the SIM card back and the little card it came attached in several times.

Does anyone have any assistance they can offer?

Thanks!

PM website does not handle going back a page. When you have to go back a page, restart you browser and start over again. You can also use different brower or in private mode.

Re: Invalid SIM Number

Himanshu1 — Sat, 17 Aug 2019 17:04:23 GMT

When you start registering, Public Mobile blocks your sim number for 50 minutes. If you go back, the page crashes. So, you might have to wait for over 50 minutes, clear cache or use a different browser. I am pretty optimistic that it should work

Re: Invalid SIM Number

geopublic — Sat, 17 Aug 2019 17:47:07 GMT

@GuoChengC wrote:
Hi,

I'm a new customer, trying to activate my account at activate.publicmobile.ca. However when I try to activate, I am continuously met with an "Invalid SIM" error. I have triple checked and typed in the SIM both on the SIM card back and the little card it came attached in several times.

Does anyone have any assistance they can offer?

Thanks!

@GuoChengC First try the sim card in your phone to see if it has been activated. In the past customers have reported their sim cards as being activated even though the activation fid not complete.

If your card is activated and you were not able to setup your selfserve account click here to register your selfserve account.

If the card is not activated keep trying as others have mentioned.

Good luck.

Re: Invalid SIM Number

zero_gravity — Sat, 17 Aug 2019 18:51:49 GMT

Silly thought since it has not been explicitly stated if the SIM card is new ... If it's a used one it won't work. They can only be registered once.

Guessing this is not the issue, but just in case there it is.

Re: Invalid SIM Number

KatGurl — Sat, 17 Aug 2019 22:38:28 GMT

There are a few basic things you can try. Make sure it’s on a computer and if you can use another browser try that. If it is still not working try clearing cache and cookies, shut down and re open browser and try again. Good luck

@GuoChengC wrote:
Hi,

I'm a new customer, trying to activate my account at activate.publicmobile.ca. However when I try to activate, I am continuously met with an "Invalid SIM" error. I have triple checked and typed in the SIM both on the SIM card back and the little card it came attached in several times.

Does anyone have any assistance they can offer?

Thanks!