topic Re: Add-ons in Get Support

Add-ons

FL2 — Wed, 05 Jan 2022 11:27:57 GMT

To whom it may concern, yesterday i purchased a 25$ add-on which included us roaming data. Im in Canada and i thought that this would work in Canada. I want to change my add-on option because i don't travel to the U.S.

Re: Add-ons

Dunkman — Sat, 17 Aug 2019 16:30:05 GMT

@FL2

Generally, there are no refunds for prepaid plans.

However, if you explain your situation to moderator, they might be understanding and able to help. Expect 1-2 day wait.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Add-ons

RossN — Sat, 17 Aug 2019 16:30:39 GMT

@FL2 contact a moderator for that https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Add-ons

Himanshu1 — Sat, 17 Aug 2019 17:06:06 GMT

If you message the moderators very soon after getting the plan and have not used it much, I think the moderators might be able to credit you the money. You can message them using the link given by one of the community members

Re: Add-ons

jluong9 — Wed, 21 Aug 2019 07:11:59 GMT

You can try to contact the moderator and explain your situation to them. Hopefully they understand and can help you out a bit.

Usually these plans are non refundable and if you have no luck with the moderators, hopefully not. You can try to manually select a carrier in your settings and try to connect to a US carrier like AT&T or T-mobile. That will probably only work if you're close enough to the US to pick up a signal.

But hopefully the moderators are able to help you out in some kind of way.

Best if luck 🙂