topic Re: Porting number from 1 service to this one, in Get Support

Porting number from 1 service to this one,

mlrim — Wed, 05 Jan 2022 11:27:36 GMT

Paid for new plan but still number hasn't been changed over to new phone after 3 days

Re: Porting number from 1 service to this one,

GR — Sat, 17 Aug 2019 00:39:23 GMT

Private message the Moderator_Team and ask them for help with your port

Re: Porting number from 1 service to this one,

RossN — Sat, 17 Aug 2019 00:53:57 GMT

@mlrim where did you port your number from?

Re: Porting number from 1 service to this one,

popping — Sat, 17 Aug 2019 01:06:24 GMT

@mlrim wrote:
Paid for new plan but still number hasn't been changed over to new phone after 3 days

Number porting is a 2 stage process:
Stage 1. PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] display?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should send a private message to moderator to investigate. Moderator wait time is 2 - 3 days.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Stage 2. Now, you are waiting for your old provider to release you number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider.

Re: Porting number from 1 service to this one,

LovesToPM — Sat, 17 Aug 2019 01:11:46 GMT

@mlrim wrote:
Paid for new plan but still number hasn't been changed over to new phone after 3 days

Hi @mlrim

If you are porting from another mobile carrier, the transfer should have been completed by now.
You will need to contact Moderator_team by sending them a private message. Response time varies up to 2+ days.

If you are porting from a landline or voip, the transfer can take up to a week.

Note that both PM and old provider accounts must remain active for the port to work.

Your old provider account will continue to function until the port is complete. Once the transfer is complete, the old provider account will automatically close.

Did you supply all the needed info for the port?
- Account number from old provider account
- full name exactly as registered in old provider account

Meanwhile if you received any notification (text or otherwise) that there was a problem, you should contact Moderator_team.

Re: Porting number from 1 service to this one,

mimmo — Sat, 17 Aug 2019 01:12:51 GMT

@mlrim I'm also in the same situation. Messaged the mods 3 days ago and haven't heard anything.

I was helping a friend, and they are currently not impressed.

Hopefully will get it resolved soon.

Re: Porting number from 1 service to this one,

popping — Sat, 17 Aug 2019 01:17:33 GMT

Only 1 moderator is online at the moment.

This may be why the wait time is over 3 days.

Re: Porting number from 1 service to this one,

LovesToPM — Sat, 17 Aug 2019 01:23:51 GMT

@popping wrote:
Only 1 moderator is online at the moment.
This may be why the wait time is over 3 days.

Not sure we can always tell how many are logged on.

They do have stealth capabilities.

Re: Porting number from 1 service to this one,

iliketotalk — Sat, 17 Aug 2019 01:35:36 GMT

@LovesToPM they are sneaky little rascals lol

Re: Porting number from 1 service to this one,

LovesToPM — Sat, 17 Aug 2019 01:39:30 GMT

@iliketotalk wrote:
@LovesToPM they are sneaky little rascals lol

Sometimes people have to do whatever is needed to be more productive

Re: Porting number from 1 service to this one,

will13am — Sat, 17 Aug 2019 02:34:34 GMT

@LovesToPM wrote:
@popping wrote:
Only 1 moderator is online at the moment.
This may be why the wait time is over 3 days.
Not sure we can always tell how many are logged on.
They do have stealth capabilities.

Users online is a hyperlink.

Re: Porting number from 1 service to this one,

LovesToPM — Sat, 17 Aug 2019 02:45:02 GMT

@will13am wrote:
@LovesToPM wrote:
@popping wrote:
Only 1 moderator is online at the moment.
This may be why the wait time is over 3 days.
Not sure we can always tell how many are logged on.
They do have stealth capabilities.

Users online is a hyperlink.

Do you mean this? Or is there another?

https://productioncommunity.publicmobile.ca/t5/forums/usersonlinepage/

Fyi there are now 2 Moderators online.