topic Re: transfering a number from kodoo in Get Support

transfering a number from kodoo

jeannie1 — Wed, 05 Jan 2022 11:27:29 GMT

I need help transfering my existing number from kodoo to public mobile

Re: transfering a number from kodoo

GinYVR — Fri, 16 Aug 2019 22:47:07 GMT

@jeannie1If you were on Koodo prepaid.. then you will need to contact the Moderators for the transfer. Expect to hear back from them in 48+ hours. If you are post paid you can do it yourself via the form in your selfserve.

Re: transfering a number from kodoo

Dunkman — Fri, 16 Aug 2019 22:47:34 GMT

@jeannie1

If your Koodo account is prepaid, you will need to contact moderator via private message. Expect 1-2 day waits.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If Koodo postpaid account, you usually can do the port via self service account.

Re: transfering a number from kodoo

jeannie1 — Fri, 16 Aug 2019 22:56:07 GMT

thank you

Re: transfering a number from kodoo

dabr — Fri, 16 Aug 2019 23:06:15 GMT

@jeannie1 wrote:
I need help transfering my existing number from kodoo to public mobile

One other thing that is usually advised is to get a temporary number with PM when you activate your account, and once everything is working well then start porting your previous number. Also remember to keep your Koodo account active until the port is complete.

Welcome to PM:)

Re: transfering a number from kodoo

rfg — Sat, 17 Aug 2019 04:00:09 GMT

I recently switched my wife from Koodo (monthly) to PM and was amazed at how fast and easy it was.

Initially I set up the PM account and accepted a new number. After that I went to "Plan and Add-ons" / "Change Phone Number" in her account settings and selected the option to transfer her number. In less than 5 minutes her number was transferred and she was able to receive calls and texts from her Koodo number on PM.

I was blown away at how fast it was taken care of. I hope the experience is the same for you.

Re: transfering a number from kodoo

jeannie1 — Sat, 17 Aug 2019 11:00:41 GMT

I am transfering phone numbers from prepaid accounts with kodoo. It's different

PM won't accept them...

Re: transfering a number from kodoo

GR — Sat, 17 Aug 2019 11:05:43 GMT

Did you send a message to the Moderator_Team? While you wait just keep using your Koodo Sim card until the port is complete!