topic Re: How long does it take to get email back from mod team?? 3 days no reply back in Get Support

How long does it take to get email back from mod team?? 3 days no reply back

MaggieMaggie — Wed, 05 Jan 2022 11:27:26 GMT

" PROBLEM SOLVED got my number back" I've sent 3 emails and nothing!!! Im trying to transfer my koodo phone number to public phone?

Re: How long does it take to get email back from mod team?? 3 days no reply back

Dunkman — Wed, 09 Jan 2019 05:48:43 GMT

@MaggieMaggie

Recently, the wait times are 2-3 days, but some people have waited longer. Hopefully, you will get a response tomorrow. Moderators are not working now, but will be back working in the morning.

Re: How long does it take to get email back from mod team?? 3 days no reply back

Anonymous — Wed, 09 Jan 2019 06:13:44 GMT

@MaggieMaggie wrote:
I've sent 3 emails and nothing!!! Im trying to transfer my koodo phone number to public phone?

If your Koodo is NOT prepaid then you can do this yourself in the self-serve.

If it is then waits are days for moderators.

Re: How long does it take to get email back from mod team?? 3 days no reply back

MaggieMaggie — Wed, 09 Jan 2019 05:55:47 GMT

I cant even log in at self serve, it says my password is incorrect, so i tried to retrieve new password through email and it says " oops something went wrong, please log out" ?? Im not even loged in

Re: How long does it take to get email back from mod team?? 3 days no reply back

MaggieMaggie — Wed, 09 Jan 2019 05:59:45 GMT

I hope so!

Re: How long does it take to get email back from mod team?? 3 days no reply back

Anonymous — Wed, 09 Jan 2019 06:12:12 GMT

@MaggieMaggie wrote:
I cant even log in at self serve, it says my password is incorrect, so i tried to retrieve new password through email and it says " oops something went wrong, please log out" ?? Im not even loged in

Maybe clear your cache/cookies or use incognito/private modes or a different browser altogether. The password reset is hit and miss though.

Re: How long does it take to get email back from mod team?? 3 days no reply back

MaggieMaggie — Wed, 09 Jan 2019 06:17:06 GMT

I have been trying on different browsers, computers, android...same thing

Re: How long does it take to get email back from mod team?? 3 days no reply back

RobertQc — Wed, 09 Jan 2019 07:04:38 GMT

@MaggieMaggieThe more messages you send the more time the moderator team has to spend searching through the messages. Or it pushes you down the line. They have officially said both so I don't know which way it is. But what both messages do explain is multiple messages will slow down a response.

They are really busy but working hard to respond to each inquiry. Support staff is small but that’s why this service is such low cost. Rest assured you WILL be taken care of.

Re: How long does it take to get email back from mod team?? 3 days no reply back

MoreYummy — Wed, 09 Jan 2019 07:58:42 GMT

from the sticky topic, they will improve the reply time. not sure when it will happen

Re: How long does it take to get email back from mod team?? 3 days no reply back

Tav — Wed, 09 Jan 2019 12:19:06 GMT

@MaggieMaggie wrote:
I cant even log in at self serve, it says my password is incorrect, so i tried to retrieve new password through email and it says " oops something went wrong, please log out" ?? Im not even loged in

Have you tried creating an account? Mine didn't create automatically when I did the activation so I had to manually do so.

Re: How long does it take to get email back from mod team?? 3 days no reply back

MaggieMaggie — Wed, 09 Jan 2019 15:35:31 GMT

Yes I have, but it wont allow me . It says i already have an account made under phone number and email.

Re: How long does it take to get email back from mod team?? 3 days no reply back

MaggieMaggie — Wed, 09 Jan 2019 15:40:14 GMT

Thanks, thats good to know! I just wasnt aware if ive sent the first message correct so decided to sent another just to be sure.