topic Re: Mods have not replied to message in 3 days - number Port in Get Support

Mods have not replied to message in 3 days - number Port

Jatt47 — Wed, 05 Jan 2022 11:27:20 GMT

Please someone help my ear is being eaten by my dad as he was on a different carrier & I didn't have the account number handy

We also have important calls coming on that line..

Re: Mods have not replied to message in 3 days - number Port

MoreYummy — Tue, 08 Jan 2019 22:27:31 GMT

They have slow respond. You can try to send another message to them while waiting.

Also what's your issue, see if we can help you here!

Re: Mods have not replied to message in 3 days - number Port

ShawnC13 — Tue, 08 Jan 2019 22:27:36 GMT

@Jatt47 wrote:
Please someone help my ear is being eaten by my dad as he was on a different carrier & I didn't have the account number handy

We also have important calls coming on that line..

@Jatt47, Unfortunately all you can do is wait. Without inputing hte account number during the port that can create a lot of issues and only mods can fix them. Right now looking throught eh froum it looks like a 72 or more response time so hopefully someone will get back to you soon.

Re: Mods have not replied to message in 3 days - number Port

Dunkman — Tue, 08 Jan 2019 22:28:47 GMT

@Jatt47

Unfortunately, for porting issues, only the moderators can help you. It looks like incomplete or stuck port issue. Hopefully, moderator will get hold of you today or tomorrow. The typical waits have been 2-3 days.

Does your dad's previous carrier SIM card work still? Sometimes, it still works until the port is complete.

Re: Mods have not replied to message in 3 days - number Port

Jatt47 — Wed, 09 Jan 2019 00:07:13 GMT

Done lol

Re: Mods have not replied to message in 3 days - number Port

c70nut — Wed, 09 Jan 2019 00:25:30 GMT

Had my issue successfully resolved after a few messages back and forth. I found they never took more than a couple days to get back to me.

Re: Mods have not replied to message in 3 days - number Port

MoreYummy — Wed, 09 Jan 2019 00:47:05 GMT

@Jatt47 wrote:
Done lol

Done! ?

Problem solved?

Re: Mods have not replied to message in 3 days - number Port

danielj — Wed, 09 Jan 2019 12:50:17 GMT

The @CS_Agent does appear to be slower and taken more time to respond to people. Hopefully if they have not already done so they are able to further assist you in a timely fashion. I also hope the Moderators are able to improve their responses time.