topic Re: Please remove account from lost mode. in Get Support

Please remove account from lost mode.

Genetjoshua — Wed, 05 Jan 2022 11:27:07 GMT

Hi my account is set to lost mode after I lost my phone, I changed my sim but it's still set to lost mode. Can a forum moderator please remove it from lost mode to active.

My phone number is xxx

And my email is xxx

Edit by. Mimmo

Re: Please remove account from lost mode.

Anonymous — Fri, 16 Aug 2019 18:16:36 GMT

@Genetjoshua wrote:
Hi my account is set to lost mode after I lost my phone, I changed my sim but it's still set to lost mode. Can a forum moderator please remove it from lost mode to active.

My phone number is xxxxxxxxxx
And my email is xxxxxxxxx

When you go into your self-serve and click on Plans & Add-ons up top and then Lost/Stolen below...do you see a Resume button? If so then click it to try to reactivate. Then restart the phone.

Re: Please remove account from lost mode.

mimmo — Fri, 16 Aug 2019 18:15:37 GMT

@Genetjoshua login to selfserve click plans then click lost stolen then click the lost stolen button. That should remove the mode.

Re: Please remove account from lost mode.

RossN — Fri, 16 Aug 2019 18:15:52 GMT

Hi you are on a public forum pease remove your private info click the 3 dots top right corner click edit post

Re: Please remove account from lost mode.

jor123 — Fri, 16 Aug 2019 18:16:22 GMT

You probably should remove your number and email since this is a public forum.

Re: Please remove account from lost mode.

geopublic — Fri, 16 Aug 2019 18:18:08 GMT

@mimmo wrote:
@Genetjoshua login to selfserve click plans then click lost stolen then click the lost stolen button. That should remove the mode.

@Genetjoshua

Warning: This is a public forum for your safety please edit your post (3 dot top right) and remove your personal information.

Re: Please remove account from lost mode.

geopublic — Fri, 16 Aug 2019 18:24:36 GMT

@Genetjoshua wrote:
Hi my account is set to lost mode after I lost my phone, I changed my sim but it's still set to lost mode. Can a forum moderator please remove it from lost mode to active.

My phone number is xxx
And my email is xxx

Edit by. Mimmo

@Genetjoshua Since you set it to lost, then do the reverse to set it to found. Same option.

Edit: Since you registered your account here 10 minutes ago I'm assuming that you set your phone to lost on your own via selfserve and not via moderato's help, correct?

Re: Please remove account from lost mode.

Genetjoshua — Fri, 16 Aug 2019 19:02:47 GMT

Yes ,can you put it back or I have to do it .If so how?

Re: Please remove account from lost mode.

Anonymous — Fri, 16 Aug 2019 19:09:07 GMT

@Genetjoshua wrote:
Yes ,can you put it back or I have to do it .If so how?

We are fellow customers. We can't do this for you. This is a hands-on, self-serve kinda place. Log into your My Account and click Plans & Add-ons and click Lost/Stolen and click Resume. Restart phone.

Re: Please remove account from lost mode.

hairbag1 — Fri, 16 Aug 2019 19:18:31 GMT

@Genetjoshua wrote:
Yes ,can you put it back or I have to do it .If so how?

You must have put it to Lost mode yourself when you misplaced your phone. Now you'll do the same process...only Resume service. (If you also removed credit card before now is a good time to put it back so you can get the autopay benefit.)

The instructions provided by @Anonymous and others can be your step-by-step guide to success.

Good luck.