topic service isnt working in Get Support

service isnt working

knw — Wed, 05 Jan 2022 11:27:07 GMT

Hi my service on my phone stopped working so i can call text or use data and i can't login to my account or reset my password.

Re: service isnt working

knw — Tue, 08 Jan 2019 02:09:00 GMT

i meant to say cant**

Re: service isnt working

Carld123 — Tue, 08 Jan 2019 02:14:07 GMT

@knw wrote:
Hi my service on my phone stopped working so i can call text or use data and i can't login to my account or reset my password.

@knw

Stopped working at account renewal time?what about calling 611 ?

Re: service isnt working

Dunkman — Tue, 08 Jan 2019 02:16:02 GMT

@knw

Only a moderator can help access your self service account.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But, it takes a few days for response.

When was your renewal date?

Re: service isnt working

Reneelynn12 — Tue, 08 Jan 2019 02:17:22 GMT

Your account may be temporarily suspended for one reason or another.

Re: service isnt working

knw — Tue, 08 Jan 2019 02:23:31 GMT

what do you mean renewal date? like the monthly payment?

Re: service isnt working

Carld123 — Tue, 08 Jan 2019 02:24:33 GMT

@knw wrote:
what do you mean renewal date? like the monthly payment?

@knw

Yes....

Re: service isnt working

knw — Tue, 08 Jan 2019 02:25:58 GMT

the 22nd but it stopped working 3 days ago...

Re: service isnt working

knw — Tue, 08 Jan 2019 02:26:56 GMT

nope and it just says to go online

Re: service isnt working

Carld123 — Tue, 08 Jan 2019 02:32:18 GMT

@knw wrote:
nope and it just says to go online

@knw
Without access to your account only option is messaging a moderator and waiting...you get no info calling 611?