topic Re: Data and Texts not Working but Can Receive Callz in Get Support

Data and Texts not Working but Can Receive Callz

mattimi0 — Wed, 05 Jan 2022 11:27:05 GMT

I've noticed since the last week data and receiving texts isn't working.

I've tried everything from checking my APN info. Turning off data and turning it back on and restarting. Taking out SIM and putting it back in.

No luck so far. Ive been with you guys for some time and never had any problems with network connections. Any solutions would be appreciated. I'm at my wit's end.

Re: Data and Texts not Working but Can Receive Callz

geopublic — Fri, 16 Aug 2019 16:53:50 GMT

@mattimi0 wrote:
I've noticed since the last week data and receiving texts isn't working.

I've tried everything from checking my APN info. Turning off data and turning it back on and restarting. Taking out SIM and putting it back in.

No luck so far. Ive been with you guys for some time and never had any problems with network connections. Any solutions would be appreciated. I'm at my wit's end.

@mattimi0 If you don't mind posting a screenshot of the APN settings. Thanks!

Re: Data and Texts not Working but Can Receive Callz

mattimi0 — Fri, 16 Aug 2019 16:56:41 GMT

Re: Data and Texts not Working but Can Receive Callz

geopublic — Fri, 16 Aug 2019 17:09:13 GMT

@mattimi0

Try changing,

MMSC Proxy: mmscproxy.mobility.ca

MMSC Port: 8799

APN Type: default,mms,supl,hipri,fota,ia

Put the phone in airplane mode for 15 minutes and back to test it.

If it's still a problem swap the sim in your phone. Does it work? If yes more than likeley a phone settings/hardware issue.

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Re: Data and Texts not Working but Can Receive Callz

sheytoon — Fri, 16 Aug 2019 17:31:02 GMT

@geopublic changing MMSC values will only impact MMS. Regular SMS and data are not going to be affected by this.

SMS requires no configuration, not even APN, so it's strange that it's not working.

Re: Data and Texts not Working but Can Receive Callz

Anonymous — Fri, 16 Aug 2019 17:37:03 GMT

@mattimi0 wrote:
I've noticed since the last week data and receiving texts isn't working.

I've tried everything from checking my APN info. Turning off data and turning it back on and restarting. Taking out SIM and putting it back in.

No luck so far. Ive been with you guys for some time and never had any problems with network connections. Any solutions would be appreciated. I'm at my wit's end.

For the data part, perhaps you've run out of data. Check your overview page to see if it shows under add-ons.

For the texting part, do you mean MMS or normal SMS texting? Although MMS should still work. Is this for one contact or everyone? If one then perhaps you accidentally blocked them.

But you could always try a couple things:
1. The lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.

Re: Data and Texts not Working but Can Receive Callz

RossN — Fri, 16 Aug 2019 17:42:45 GMT

@mattimi0 hi what plan are you on?

Re: Data and Texts not Working but Can Receive Callz

srlawren — Fri, 16 Aug 2019 19:17:54 GMT

@RossN wrote:
@mattimi0 hi what plan are you on?

@RossN great question. @mattimi0 this will help us narrow down your issue. Guessing you might be on a plan with a limited bucket of text messages? Something like the $15 plan?

Re: Data and Texts not Working but Can Receive Callz

mattimi0 — Fri, 16 Aug 2019 19:35:35 GMT

Its the $35 so i should have unlimited texts.

Re: Data and Texts not Working but Can Receive Callz

Anonymous — Fri, 16 Aug 2019 19:46:58 GMT

@mattimi0 wrote:
Its the $35 so i should have unlimited texts.

Lots more questions you could answer.

Click the orange Reply button to the lower right of a post and then click the black Quote button above the text box so that we can follow who you're replying to.

Re: Data and Texts not Working but Can Receive Callz

mattimi0 — Mon, 19 Aug 2019 00:53:50 GMT

@Anonymous wrote:
@mattimi0 wrote:
I've noticed since the last week data and receiving texts isn't working.

I've tried everything from checking my APN info. Turning off data and turning it back on and restarting. Taking out SIM and putting it back in.

No luck so far. Ive been with you guys for some time and never had any problems with network connections. Any solutions would be appreciated. I'm at my wit's end.
For the data part, perhaps you've run out of data. Check your overview page to see if it shows under add-ons.
For the texting part, do you mean MMS or normal SMS texting? Although MMS should still work. Is this for one contact or everyone? If one then perhaps you accidentally blocked them.

But you could always try a couple things:
1. The lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.

I think I ran out of data. It doesn't show under add-ons. Thank you. Also the texts are working now. I tried a different phone. Thank you for your help!

Re: Data and Texts not Working but Can Receive Callz

ecowen — Mon, 19 Aug 2019 13:24:41 GMT

I was wondering if you are a new activation? I had this issue when I started up and tried everything. Eventually, I took my phone back to factory settings and everything has worked well since then. I think the problem may have been caused by one of my apps, so I'm replacing them one at a time. So far so good. I still haven't found an app that prevented my phone from working properly.