topic Re: No internet in Get Support

No internet

Dirtgirl — Wed, 05 Jan 2022 11:27:03 GMT

I used up my data.so I logged on with a computer and bought an add on. They have charged my credit card (as I have checked my credit card account) but I still have no internet and it doesn’t show on my phone public mobile account! I would say that it is theft.

Re: No internet

Lorca — Fri, 16 Aug 2019 14:31:09 GMT

Try restarting your phone.

Re: No internet

RossN — Fri, 16 Aug 2019 14:34:10 GMT

@Dirtgirl I would say when you buy an add on its a 2 step process first you put the money in your account then you purchase the add on if it isnt showing up in your data add on section then you havent purchased it yet

Re: No internet

Dirtgirl — Fri, 16 Aug 2019 14:33:29 GMT

I did....twice

Re: No internet

Lorca — Fri, 16 Aug 2019 14:37:11 GMT

Double check what RossN suggested, that after purchasing you applied the add-on To your account.

Re: No internet

iliketotalk — Fri, 16 Aug 2019 14:39:06 GMT

@Dirtgirl have you checked your self serve account to see if it has been added I don't believe you are getting ripped off it is a 2 step process as stated

Re: No internet

will13am — Fri, 16 Aug 2019 14:58:20 GMT

@Dirtgirl wrote:
I did....twice

Add-on purchase is a two step process. Check your account to see if it has funds in it. If so, you did not complete step 2. If both steps are completed successfully, you will see the data add-on that you purchased in the overview tab. See this illustrated post of the two step add-on purchase.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Re: No internet

geopublic — Fri, 16 Aug 2019 15:00:52 GMT

@Dirtgirl wrote:
I did....twice

@Dirtgirl Go into you payment history. You should see two transactions one that added funds to your account and another one for the addon. Are they there?

Re: No internet

goldilock — Fri, 16 Aug 2019 15:09:51 GMT

@Dirtgirl

As others suggested, log into your account and check the payment history and see if the charge is displayed. Also check data and add ons - does it show the data add on that you just purchased or not?

Clear your browser's cache and restart your computer and log into your account again and see if it shows?