topic Re: A question about Community Notifications in Get Support

A question about Community Notifications

mike7095sk — Wed, 05 Jan 2022 11:27:02 GMT

Hey guys, as I have started participating in the community more, I get notifications to my email when someone replied in the tread. This is very handy.

I get 2 emails every notification, I get one and then a minute or so later I get the same notifications.

what gives?

Re: A question about Community Notifications

srlawren — Tue, 08 Jan 2019 00:30:38 GMT

@mike7095sk Are you consistently seeing this? If not, what a lot of people don't realize is that when you edit a post, it sends out a new notification to everyone subscribed to the thread. It could appear to be identical but may actually contain a few small corrections if you look more closely. The other thing is that if someon mentions you by tagging (like I have done in this message), IIRC you get an email about the reply and a separate email that you were mentioned.

Re: A question about Community Notifications

mike7095sk — Tue, 08 Jan 2019 00:33:54 GMT

Yes every time I see 2 posts. I will look in more detail to see if there is a slight difference

Re: A question about Community Notifications

Luddite — Tue, 08 Jan 2019 01:51:19 GMT

@mike7095sk You can manage email notifications by clicking on your avatar; top right on this page under My Account.

Re: A question about Community Notifications

computergeek541 — Tue, 08 Jan 2019 03:46:39 GMT

@mike7095sk wrote:
Hey guys, as I have started participating in the community more, I get notifications to my email when someone replied in the tread. This is very handy.

I get 2 emails every notification, I get one and then a minute or so later I get the same notifications.

what gives?

I think that you'll soon see these e-mail notices about how someone replied to thread to be an extreme annoyance. I can't think of any reason someone would want to receive e-mail messages every single time someone posts a new message. As stated earlier, it will also send you message even if someone make an edit to a post - through no fault of the person making the change - pure silliness!

I think that your duplicate messages could be a community glitch, or as aI said, it could be that someone editted a posted message.

Really, I can't see why someone would want to subscribe to a thread, or to receive any of these e-mail messages unless it is a thread that you created yourself, specifically asking for assistance or seeking an answer to a question.

I really would have asssumed that most people turn off these e-mail messages from the community. I never really paid any attention to subscribing to threads, except to say that the community system likely subscribes people as soon as you participate in a thread (someone correct me if I'm wrong). I could just seee someone receiving a few hundred e-mail messages about every single new post in each thread that was subscribed to.

Re: A question about Community Notifications

mike7095sk — Tue, 08 Jan 2019 04:04:06 GMT

thanks i will check it out

Re: A question about Community Notifications

SD08 — Tue, 08 Jan 2019 07:03:28 GMT

@computergeek541 wrote:
@mike7095sk wrote:
Hey guys, as I have started participating in the community more, I get notifications to my email when someone replied in the tread. This is very handy.

I get 2 emails every notification, I get one and then a minute or so later I get the same notifications.

what gives?

...........
I really would have asssumed that most people turn off these e-mail messages from the community. I never really paid any attention to subscribing to threads, except to say that the community system likely subscribes people as soon as you participate in a thread (someone correct me if I'm wrong).

Yes, unless things have changed recently, the default settings for community accounts are:

1. A user is automatically subscribed to any topics that they participate in.

2. Any subscribed topic automatically generates an e-mail with any reply, including edits.

However, the default settings can be changed for either 1 or 2 separately here:

Settings -> Subscriptions & Notifications -> Notification Settings

The settings I've highlighted with arrows below tend to generate the most e-mails, though you may wish to change others as well, especially the bravo notifications if you intend to participate regularly. Remember to click "save" at the bottom after changing the settings.

Re: A question about Community Notifications

computergeek541 — Tue, 08 Jan 2019 08:45:24 GMT

@SD08 wrote:

Yes, unless things have changed recently, the default settings for community accounts are:
1. A user is automatically subscribed to any topics that they participate in.
2. Any subscribed topic automatically generates an e-mail with any reply, including edits.

Thanks. That's how I thought it worked, but I wasn't too familar with it because I have had all those e-mail messages disabled since day 1.

Why would anyone want these? LIke I said, it would be "just wonderful" to get a couple hundred e-mail messages every day.

Re: A question about Community Notifications

mike7095sk — Tue, 08 Jan 2019 20:30:11 GMT

Thanks for the info