topic Re: Changing Plans in Get Support

Changing Plans

TiloDon — Wed, 05 Jan 2022 11:27:01 GMT

How do I change my current data plan from a us data plan to a Canadian data plan, I can't use my data because I don't live in the US. . ? Someone help me, how do I change it

Re: Changing Plans

GinYVR — Fri, 16 Aug 2019 11:59:24 GMT

@TiloDonWhich plan are you currently on? Is it the $60 / month US&Canada plan? If so, the transition should be seamless.

Re: Changing Plans

TiloDon — Fri, 16 Aug 2019 12:11:17 GMT

Yes, but I'm new to the online self help, so I have no idea where to make changes

Re: Changing Plans

RossN — Fri, 16 Aug 2019 12:58:10 GMT

@TiloDon hi if you are on the 60 dollar plan which i am assuming you are if you are not planing on using your 2 gig US data then you are wasting 10 dollars since the 50 dollar plan gives you 8 gigs Canadian data also so go into your self serve under change plan and set it up to change on your next renewal not now or you will lose what you have left in this cycle

Re: Changing Plans

ChuckYeah — Fri, 16 Aug 2019 18:25:48 GMT

I see you have marked a solution and I tend to leave it at that but if you want to change plans to say the $50 or $40 plans, you want to set the change to next renewal otherwise you forfeit the rest of your $60 plan and move immediately to the other.

Changing you plan at renewal should be seamless as @GinYVR says.

This may have been implied in the solution but I just wanted to clarify.

Re: Changing Plans

torontokris — Fri, 16 Aug 2019 15:35:45 GMT

@TiloDon wrote:
How do I change my current data plan from a us data plan to a Canadian data plan, I can't use my data because I don't live in the US. . ? Someone help me, how do I change it

I am confused I dont think there is any plan with ONLY US data.

If you are on the $60 plan you have BOTH 2GB US data... and 8GB (or 8.5GB) Canada Data... so you have both