topic Re: Account Suspended. I am on autopay option. in Get Support

Account Suspended. I am on autopay option.

BarbaraKW — Wed, 05 Jan 2022 11:26:56 GMT

Please help. My credit card is good I am sure. My autopay feature is active when logged in to my account.

Please charge my credit card properly and reaktivate my accuont. Thank you

This is very frustruating.

Re: Account Suspended. I am on autopay option.

RobertQc — Thu, 07 Mar 2019 21:37:12 GMT

@BarbaraKW wrote:
Please help. My credit card is good I am sure. My autopay feature is active when logged in to my account.

Please charge my credit card properly and reaktivate my accuont. Thank you
This is very frustruating.

@BarbaraKW

"Simply make a one-time payment from the “Payment” tab in Self-Serve and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated. If your services aren’t restored, please reach out to our Moderator Team ASAP and they will help get things sorted out. "

If your current "amount due" shows $0, try private browsing / incognito mode or call 611.

If no matter what you try you cannot make a payment with your card you can go to recharge.com and purchase a payment voucher.

If you are still in a "current market plan" you can try doing a one time manual payment and then doing a plan change. Once paid if it still doesn't reactivate you can try the "lost/stolen" trick or add another manual $1 payment. LOST/ STOLEN TRICK HERE Remember to reboot your phone after each step.

Unfortunately, sometimes auto pay fails. Think of auto pay as a method for public mobile to charge you IF your account does not have sufficient balance. If you have sufficient balance it does not need to autopay, but auto pay is still configured so you get the reward. I highly recommend everyone to top off in advance as this process can prevent the somewhat common occurrence of autopay failure which causes a HUGE pain in the butt account suspension and loss of service.

Re: Account Suspended. I am on autopay option.

popping — Mon, 07 Jan 2019 22:19:56 GMT

@BarbaraKW wrote:
Please help. My credit card is good I am sure. My autopay feature is active when logged in to my account. xyz@abc.net, fff lll ph 780-###-####

Please charge my credit card properly and reaktivate my accuont. Thank you
This is very frustruating.

Anyone can access this forum. Please edit out your email address and phone number if you don't want to get spam email or calls.

Login to your account. Can you add $1 to your account, if yes, your cc info is correct. If no, delete the old cc entry and add a new cc entry. Then, check the new cc by paying $1 to your account.

Re: Account Suspended. I am on autopay option.

BarbaraKW — Mon, 07 Jan 2019 22:24:50 GMT

I am unable to make a payment. I know my credit card is good. I trusted that service here will be fine. I am disapponted. Please charge my credit card and reactive my account. I don't know how to do it manually now.

Re: Account Suspended. I am on autopay option.

BarbaraKW — Mon, 07 Jan 2019 22:29:26 GMT

I am new. sorry. Hot to add that $1?

Re: Account Suspended. I am on autopay option.

BarbaraKW — Mon, 07 Jan 2019 22:34:07 GMT

I am getting message: "Unable to process this transaction.
Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged." when tried to make a payment. What to do?

Re: Account Suspended. I am on autopay option.

srlawren — Mon, 07 Jan 2019 22:36:48 GMT

@BarbaraKW wrote:
I am getting message: "Unable to process this transaction.
Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged." when tried to make a payment. What to do?

@BarbaraKW was this your first renewal or have you used this card here before? Could it have reached it's expiry date? Just curious.

Other than that, try removing the credit card on record and re-adding it. Make sure that you type the address info exactly as it appears on your credit card statement: same punctation, same capitalization, same abbreviating (eg. street vs. st vs st.). Also, if your address has a unit/appartment number, try leaving that field blank and putting it into the main address line instead. For example if you live at unit 123 at 555 FAKE ST, try entering "123-555 FAKE ST" (without the quotes of course) and leaving the appartment number blank.

Re: Account Suspended. I am on autopay option.

BarbaraKW — Mon, 07 Jan 2019 22:39:15 GMT

I am with Public Mobile since November 8th. Autopay was fine so far. I had already replaed credit card info and still the same.

Re: Account Suspended. I am on autopay option.

BarbaraKW — Mon, 07 Jan 2019 22:41:16 GMT

It also says: "Account Status: Plan Expired" Is that due to lack of proper chage?

Re: Account Suspended. I am on autopay option.

popping — Mon, 07 Jan 2019 22:47:21 GMT

@BarbaraKW wrote:
It also says: "Account Status: Plan Expired" Is that due to lack of proper chage?

Your account status changed to expired because your autopay did not work.

You should delete your old credit entry and create a new cc entry. Try to pay the plan fee of your expired plan to re-start your service again. Good luck.

Re: Account Suspended. I am on autopay option.

BarbaraKW — Mon, 07 Jan 2019 22:51:53 GMT

I replaced my cc and tried to activate new autopay. It did not work. 😞

Re: Account Suspended. I am on autopay option.

BarbaraKW — Mon, 07 Jan 2019 23:06:30 GMT

Thank you for your prompt support. I managed to change to different cc within the same account of cc and it worked. Is that very often that autopay fails?

My husband has an account here with you for his business. I hope that won't happen to his account. My phone is active now.

Thanks again.

Barbara

Re: Account Suspended. I am on autopay option.

Turrca0 — Mon, 07 Jan 2019 23:41:06 GMT

Their is a chance youve missed a payment, call customer service and ask whats going on with your account.

Re: Account Suspended. I am on autopay option.

Anonymous — Mon, 07 Jan 2019 23:42:39 GMT

@Turrca0 wrote:
Their is a chance youve missed a payment, call customer service and ask whats going on with your account.

@Turrca0: Second thread I've noticed. There's no one to call.

Re: Account Suspended. I am on autopay option.

popping — Tue, 08 Jan 2019 00:40:51 GMT

@BarbaraKW wrote:
Thank you for your prompt support. I managed to change to different cc within the same account of cc and it worked. Is that very often that autopay fails?
My husband has an account here with you for his business. I hope that won't happen to his account. My phone is active now.
Thanks again.
Barbara

PM plan is not for running a business or your job is depending on your phone because moderator wait time is 3 days. Start looking for other provider when he is still have phone service. Please note that when his account is suspended or expired. He cannot even port his number to another provider. The number must be active before he can port his number to another provider.

For the last 4 months on this community, I had seen an Uber driver had a 3 days off because of his phone was not working and many other sad stories.

Re: Account Suspended. I am on autopay option.

BarbaraKW — Tue, 08 Jan 2019 00:09:07 GMT

I called 611 and there is no option to speak to anyone. How to call and talk with customer service?

Re: Account Suspended. I am on autopay option.

Carld123 — Tue, 08 Jan 2019 00:13:57 GMT

@BarbaraKW wrote:
I called 611 and there is no option to speak to anyone. How to call and talk with customer service?

@BarbaraKW

There is no voice customer service for you to call...a new member added that in the thread not knowing themselves....

Re: Account Suspended. I am on autopay option.

BarbaraKW — Tue, 08 Jan 2019 00:21:08 GMT

Acha. Thank you. I knew that but was not sure if the things changed.

I appreciate the effort to help. Have a wonderful evening!

Barbara

Re: Account Suspended. I am on autopay option.

BarbaraKW — Tue, 08 Jan 2019 00:37:48 GMT

PM has such resonable prices. Just in bad scenerio I could try ro reactivate the account, right?

I am thinking of my husband's account. So far is good.

Re: Account Suspended. I am on autopay option.

popping — Tue, 08 Jan 2019 00:44:08 GMT

@BarbaraKW wrote:
PM has such resonable prices. Just in bad scenerio I could try ro reactivate the account, right?
I am thinking of my husband's account. So far is good.

Don't wait until something happens to your husband's business line. Ask youself how much will it cost his business when he cannot receive any phone calls for 3 days while waiting for the moderator to restore his phone service.