topic Self-Serve Portal Not Working in Get Support

Self-Serve Portal Not Working

raghavgururajan — Wed, 05 Jan 2022 11:26:14 GMT

Hello Folks!

I am a new PM user. I just got my SIM and activated at the store. When I got back home and tried to access self-serve portal (https://selfserve.publicmobile.ca), all I got is blank page. I wanted to change my number. What can be the solution here?

Thank you!

Regards,

RG.

Re: Self-Serve Portal Not Working

GinYVR — Thu, 15 Aug 2019 16:20:42 GMT

@raghavgururajanThe website is just down for the moment.. hopefully they will restart it soon... so just have to be patient and wait.

Re: Self-Serve Portal Not Working

jor123 — Thu, 15 Aug 2019 16:21:51 GMT

It wasn't working for me this morning either.

Re: Self-Serve Portal Not Working

justinbeaudoin — Thu, 15 Aug 2019 16:31:07 GMT

It's down for me too... this has been a constant issue recently more than normal I find.

Re: Self-Serve Portal Not Working

twlpc96 — Thu, 15 Aug 2019 16:43:40 GMT

Me too Self Serve doesn't work. Meanwhile, try 611 on your phone to purchase addons. Worked for me for a U.S. data pass an hour ago.

Re: Self-Serve Portal Not Working

justinbeaudoin — Thu, 15 Aug 2019 16:47:07 GMT

It's back up for me just now.

Re: Self-Serve Portal Not Working

sulagok — Thu, 15 Aug 2019 16:50:35 GMT

It's back up and running now

Re: Self-Serve Portal Not Working

hairbag1 — Thu, 15 Aug 2019 17:02:21 GMT

@sulagok wrote:
It's back up and running now

It's back up and limping...more like.

Re: Self-Serve Portal Not Working

jor123 — Thu, 15 Aug 2019 17:04:28 GMT

Still not loading for me..

Re: Self-Serve Portal Not Working

goldilock — Thu, 15 Aug 2019 17:07:14 GMT

@raghavgururajan

Clear your browser's cache and restart your computer and try the self serve again

try private mode

try another browser on a different device

Re: Self-Serve Portal Not Working

pm-smayer97 — Thu, 15 Aug 2019 17:44:58 GMT

@goldilock wrote:
@raghavgururajan
Clear your browser's cache and restart your computer and try the self serve again
try private mode
try another browser on a different device

None of that works.... site was still not responding...

but seems to be back up now...

someone must have tripped over the powercord and did not notice. 😕

Re: Self-Serve Portal Not Working

mariawilkerson — Tue, 08 Oct 2019 16:22:49 GMT

Try another browser (Exolorer or Safari). I wasn't seeing all of the options either.