topic Re: Billing in Get Support

Billing

birdman68 — Wed, 05 Jan 2022 11:26:08 GMT

I am new to PM and just got my first bill. None of my credits were taken of. Who do I talk to about this issue?

Re: Billing

NDesai — Sun, 06 Jan 2019 04:45:53 GMT

@birdman68 How do you know it did not take your credits? When is your renewal date?

Re: Billing

Anonymous — Sun, 06 Jan 2019 04:46:06 GMT

@birdman68 wrote:
I am new to PM and just got my first bill. None of my credits were taken of. Who do I talk to about this issue?

What bill?

When and where did you sign-up?

Re: Billing

Anonymous — Sun, 06 Jan 2019 04:47:16 GMT

@birdman68Could you take a screen shot of your payment history screen (removing anything personal). Perhaps we can decipher it.

Re: Billing

birdman68 — Sun, 06 Jan 2019 04:52:34 GMT

I do the auto pay and my visa bill shows the full amount. I should have $2 off for auto pay and another $25 because a friend refered me

Re: Billing

Anonymous — Sun, 06 Jan 2019 04:54:47 GMT

@birdman68 wrote:
I do the auto pay and my visa bill shows the full amount. I should have $2 off for auto pay and another $25 because a friend refered me

Did you sign-up in-store or online yourself? If in-store then you would not be eligible for the $25.

As above, payment history and maybe the overview page would be helpful.

Re: Billing

Anonymous — Sun, 06 Jan 2019 04:55:16 GMT

@birdman68, Keep in mind that your CC transaction will have the tax added. That said, you should have the auto-pay discount if you have activated it. Did you check your account to make sure it shows as activated? Also, when/where did you sign up. Are you sure you were eligible for the $25 referral credit?

Re: Billing

birdman68 — Sun, 06 Jan 2019 04:57:07 GMT

i did it online. My PM account shows the credits but I still got billed the full amount

Re: Billing

Anonymous — Sun, 06 Jan 2019 05:00:47 GMT

@birdman68Please post a screen shot of your payment history page (without any private info). We might be able to determine what is going on.

Re: Billing

popping — Sun, 06 Jan 2019 05:10:19 GMT

@birdman68 wrote:
i did it online. My PM account shows the credits but I still got billed the full amount

When you add fund to your account, it will stay in your account as available fund until your next renewal date. Click the "My Reward" button to see how much your payment will be on your renewal date after all rewards and available fund in your account.

Re: Billing

NDesai — Sun, 06 Jan 2019 05:14:23 GMT

@birdman68 wrote:
I do the auto pay and my visa bill shows the full amount. I should have $2 off for auto pay and another $25 because a friend refered me

What's the date on that transaction? When is your renewal date? What's your plan costs? Log into your self-serve account and check.

Re: Billing

birdman68 — Sun, 06 Jan 2019 05:13:53 GMT

having issues sending pics

Re: Billing

popping — Sun, 06 Jan 2019 05:23:58 GMT

@birdman68 wrote:
having issues sending pics

Sending pics message(MMS) requires you to enable data on your phone and configure your APN.

Re: Billing

Alex888 — Sun, 06 Jan 2019 05:24:45 GMT

Then it should be applied to your next bill.

Re: Billing

Anonymous — Sun, 06 Jan 2019 05:30:33 GMT

@birdman68 wrote:
having issues sending pics

Just the facts ma'am. We need facts. That's why we ask for screenshots.

Like what does your Available Funds say?

When exactly did you sign up?

Re: Billing

birdman68 — Sun, 06 Jan 2019 05:32:24 GMT

Thankx, I'll wait another month and see what happens

Re: Billing

birdman68 — Sun, 06 Jan 2019 05:34:02 GMT

data is on, its something about the html and will let me download them to this page but will not send

Re: Billing

NDesai — Sun, 06 Jan 2019 05:35:32 GMT

Gosh, why is this so hard. OP, Provide the info i asked. It will clear up everything.

When is your renewal date? Or when did you sign up?

What's the date on that transaction you see in your bill?

What is the plan cost?

Re: Billing

birdman68 — Sun, 06 Jan 2019 05:38:40 GMT

Available Funds say $0

Re: Billing

Anonymous — Sun, 06 Jan 2019 06:00:42 GMT

@birdman68 wrote:
Available Funds say $0
sign up December 1st

With your difficulty answering questions or posting screenshots...

So you say you signed up December 1st online and used a current active customer as a referral. You also say you set up autopay. You then would have seen $2 in your Available Funds.

Did THEY get the $25?

At that time you would have paid for whatever plan you chose.

What plan?

Now 30 days later (1st, 31st whatever) the amount you should have paid would have been the plan cost minus $25 minus $2 minus another $2. (Assuming you didn't buy any add-ons or do any immediate plan changes)

How we doing?