topic Re: https://selfserve.publicmobile.ca/ is down in Get Support

https://selfserve.publicmobile.ca/ is down

lukec — Wed, 05 Jan 2022 11:26:05 GMT

Unable to login to selfserve, page is blank. Any timeline on when this will be fixed? I need it today.

Re: https://selfserve.publicmobile.ca/ is down

GinYVR — Thu, 15 Aug 2019 15:24:49 GMT

You can do some of the procedures (renewal with your credit card on file eg) via 611, *611 or #611.

Re: https://selfserve.publicmobile.ca/ is down

mh1983 — Thu, 15 Aug 2019 15:26:37 GMT

Normally I'd suggest to just try to reload it again later. I'm seeing the same behaviour and don't normally see the white screen when Self Serve fails to load. Seems like something's up.

Re: https://selfserve.publicmobile.ca/ is down

RossRoy79 — Thu, 15 Aug 2019 15:35:09 GMT

Yeah, I'm seeing the exact same thing.

Hope it gets fixed soon - I need my referral code!

Re: https://selfserve.publicmobile.ca/ is down

stevenn — Thu, 15 Aug 2019 15:38:45 GMT

I'm using the self-serve site right now. Perhaps it is intermittent with too many users.

Re: https://selfserve.publicmobile.ca/ is down

liuxinbing — Thu, 15 Aug 2019 15:52:54 GMT

still down. It is on the server side, nothing users could do.

Re: https://selfserve.publicmobile.ca/ is down

justinbeaudoin — Thu, 15 Aug 2019 16:45:43 GMT

Yeah, it's one of the biggest dislikes about PM right now is the referral code change from our phone number... for situations like this. Any chance you keep your old texts? It might be in that. I keep all mine usually... yeah I am disorganized LOL

Re: https://selfserve.publicmobile.ca/ is down

justinbeaudoin — Thu, 15 Aug 2019 16:46:37 GMT

And as I replied it is back up.

Re: https://selfserve.publicmobile.ca/ is down

liuxinbing — Thu, 15 Aug 2019 16:55:50 GMT

@justinbeaudoin wrote:
Yeah, it's one of the biggest dislikes about PM right now is the referral code change from our phone number... for situations like this. Any chance you keep your old texts? It might be in that. I keep all mine usually... yeah I am disorganized LOL

I took a screen shot and saved to my phone. So anytime I need the reference code, it is there. Seems my phone is more reliable then the selfserve.

Re: https://selfserve.publicmobile.ca/ is down

goldilock — Thu, 15 Aug 2019 17:01:28 GMT

@lukec

Clear your browser's cache and restart your computer and try again

try private/incognito mode

try another browser on another device

Re: https://selfserve.publicmobile.ca/ is down

RossRoy79 — Thu, 15 Aug 2019 17:04:49 GMT

Managed to get in just long enough to find the code.

But I've just joined, so I was giving my code for the first time - no local copies yet.

Now it's noted in a locally accessible place.

Re: https://selfserve.publicmobile.ca/ is down

liuxinbing — Thu, 15 Aug 2019 17:13:09 GMT

@goldilock wrote:
@lukec

Clear your browser's cache and restart your computer and try again
try private/incognito mode
try another browser on another device

not user's fault. Nothing to do with user's cache or browser. PM needs to admit their server problem and try to improve software quality, instead of pointing to users.

Re: https://selfserve.publicmobile.ca/ is down

pm-smayer97 — Thu, 15 Aug 2019 17:46:02 GMT

seems to be back up now...

someone must have tripped over the powercord and did not notice. 😕

Re: https://selfserve.publicmobile.ca/ is down

jor123 — Thu, 15 Aug 2019 17:53:33 GMT

@liuxinbing wrote:
@goldilock wrote:
@lukec

Clear your browser's cache and restart your computer and try again
try private/incognito mode
try another browser on another device

not user's fault. Nothing to do with user's cache or browser. PM needs to admit their server problem and try to improve software quality, instead of pointing to users.

Yup - hasn't been loading for me in multiple browsers, multiple devices and in and out of incognito mode.

Re: https://selfserve.publicmobile.ca/ is down

justinbeaudoin — Thu, 15 Aug 2019 18:04:32 GMT

Yet again, it's down... something seriously wrong with it I guess. Intermittent.

Re: https://selfserve.publicmobile.ca/ is down

pm-smayer97 — Thu, 15 Aug 2019 18:28:19 GMT

@justinbeaudoin wrote:
Yet again, it's down... something seriously wrong with it I guess. Intermittent.

Someone at PM really needs to fix those trip hazards...hide the power cords already! Then they can save on WSIB compensation 😉

Re: https://selfserve.publicmobile.ca/ is down

lukec — Thu, 15 Aug 2019 18:37:26 GMT

@goldilock it was a server side issue, appears to be resolved.

Re: https://selfserve.publicmobile.ca/ is down

goldilock — Thu, 15 Aug 2019 18:42:46 GMT

@liuxinbing @lukec If it had to do with their server then nobody would be able to log in to self-serve however myself, and others were able to at the same time others couldn't so it's rational for them to try to clear their browser cache and restart their computer and try again. I have had no problem all day logging into self serve. I even updated my cc to my account successfully. I am not saying there aren't intermittent issues but if it was entirely a server problem then NO ONE could access it.

Re: https://selfserve.publicmobile.ca/ is down

liuxinbing — Thu, 15 Aug 2019 19:09:03 GMT

@goldilock wrote:
@liuxinbing @lukec If it had to do with their server then nobody would be able to log in to self-serve however myself, and others were able to at the same time others couldn't so it's rational for them to try to clear their browser cache and restart their computer and try again. I have had no problem all day logging into self serve. I even updated my cc to my account successfully. I am not saying there aren't intermittent issues but if it was entirely a server problem then NO ONE could access it.

ok, I never rebooted my computer (been running for over one hundred days), never closed my browser, never cleared my cache. It didn't work; then work now. Nothing done my side.

How to explain?

Re: https://selfserve.publicmobile.ca/ is down

pm-smayer97 — Thu, 15 Aug 2019 19:15:44 GMT

@liuxinbing wrote:
@goldilock wrote:
@liuxinbing @lukec If it had to do with their server then nobody would be able to log in to self-serve however myself, and others were able to at the same time others couldn't so it's rational for them to try to clear their browser cache and restart their computer and try again. I have had no problem all day logging into self serve. I even updated my cc to my account successfully. I am not saying there aren't intermittent issues but if it was entirely a server problem then NO ONE could access it.
ok, I never rebooted my computer (been running for over one hundred days), never closed my browser, never cleared my cache. It didn't work; then work now. Nothing done my side.

How to explain?

Stop thinking ONE server!