topic Re: No data, no service conection in Get Support

No data, no service conection

SvetlanaV — Wed, 05 Jan 2022 11:25:59 GMT

Lately, I do not have service, no data. Call/text work. Please check it and confirm. Thank you.

Re: No data, no service conection

chrisbasm — Thu, 15 Aug 2019 14:25:22 GMT

@SvetlanaV- You should start by checking your self serve portal. Does it show that you have an active plan? When was your last renewal date?

Re: No data, no service conection

Dunkman — Thu, 15 Aug 2019 14:26:27 GMT

@SvetlanaV

Which plan are you do you have? Did data work before?

In your self service account, do you see your data add on in the overview page? If you do not see the data add on, it might mean that you ran out of data for this 30 day cycle.

Re: No data, no service conection

RossN — Thu, 15 Aug 2019 14:27:06 GMT

@SvetlanaV Hi you are on a public forum with customers like you so we cant check it for you, what plan are you on have you checked your self serve account do you have any data left?

Re: No data, no service conection

YVR — Thu, 15 Aug 2019 14:50:54 GMT

@SvetlanaV wrote:
Lately, I do not have service, no data. Call/text work. Please check it and confirm. Thank you.

To fix your issue, you need to contact the moderators at Public Mobile. This is the link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I am not a public mobile employee like most people that post in this forum.

Re: No data, no service conection

geopublic — Thu, 15 Aug 2019 15:18:24 GMT

@SvetlanaV wrote:
Lately, I do not have service, no data. Call/text work. Please check it and confirm. Thank you.

@SvetlanaV If your plan renewal date was the 12th or 13th of this month and you are using AutoPay there is a chance that the payment did not go through and your account has been suspended. To verify call 611 from your phone. If it says your account is suspended then you need to manually add the funds and re-activate it.

Re: No data, no service conection

SvetlanaV — Thu, 15 Aug 2019 19:55:43 GMT

Thnak you your information! I called 611 from my phone and confirm payment. Yes, it is set pu as AutoPay why my account has been suspended? I did a couple time additional payments and add-ons. Please check all my payments and re-activate account. Please confirm.

Thank you for your help!

Re: No data, no service conection

SvetlanaV — Thu, 15 Aug 2019 20:00:04 GMT

Yes, I checked it. Unfortunately, its not easy to find right information ( any data left) there. Thanks!

Re: No data, no service conection

iliketotalk — Thu, 15 Aug 2019 20:05:29 GMT

@SvetlanaV hi have you gone into your self serve account your data usage is in there under data and add ons if none is showing than it is all used up for this cycle can you verify? what plan are you on did your cycle just renwew?

Re: No data, no service conection

srlawren — Thu, 15 Aug 2019 20:46:15 GMT

@SvetlanaV wrote:
Yes, I checked it. Unfortunately, its not easy to find right information ( any data left) there. Thanks!

@SvetlanaV this likely means you've used up all your data for your current cycle. If you don't see a data amount listed on the "My Data and Add-Ons" section of the Overview page (the one you end up on after signing into your account), then that means you have used all of your data for the current cycle. This would also explain why your data stopped working!

Re: No data, no service conection

SvetlanaV — Thu, 15 Aug 2019 22:27:01 GMT

Thank you! Has it corrected now?

Re: No data, no service conection

SvetlanaV — Thu, 15 Aug 2019 22:27:51 GMT

Has it corrected now? Thnak you!

Re: No data, no service conection

GinYVR — Thu, 15 Aug 2019 22:35:25 GMT

@SvetlanaVI am not sure what you mean. This is a DIY service. If you had ran out of your data allotment and you want more data. The onus is on you to purchase more data to fix the problem. No one other than the account holder can do that.

Re: No data, no service conection

SvetlanaV — Fri, 16 Aug 2019 22:04:54 GMT

Hi there:

Could you please help me? If my account has been suspended and I did a couple time additional payments and add-ons, how can I re-activate my account? Please advise. Thank you! I have already called 611 and confirm to pay by my credit card...???

Re: No data, no service conection

Triguy — Fri, 16 Aug 2019 22:08:56 GMT

How long has your account been suspended ? PM only allows an account to be suspended for 90 days.

Re: No data, no service conection

Triguy — Fri, 16 Aug 2019 22:23:01 GMT

Have you checked your self serve account as others have mentioned to make you have data under data and add-ons !

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
You could potentially lose any rewards that have.

2. Manually add $1 into your account and restart the phone.

Re: No data, no service conection

SvetlanaV — Fri, 16 Aug 2019 22:16:11 GMT

3-4 days

Re: No data, no service conection

SvetlanaV — Fri, 16 Aug 2019 22:20:46 GMT

I would like to purchase a data on Add-ons until my next auto payment. Where can I find my 4 digits PIN? Thank you!

Re: No data, no service conection

SvetlanaV — Fri, 16 Aug 2019 22:24:48 GMT

Thank you for the information! It is askig: Are you sure you want to suspend your service? Should I confim it?

Re: No data, no service conection

geopublic — Fri, 16 Aug 2019 22:25:04 GMT

@SvetlanaV wrote:
I would like to purchase a data on Add-ons until my next auto payment. Where can I find my 4 digits PIN? Thank you!

@SvetlanaV Your PIN was setup by you when you activated your account.