topic Re: talk not working in Get Support

talk not working

suzielapierre83 — Wed, 05 Jan 2022 11:25:56 GMT

mine and my husbands phone suddenly wont make calls, we can only call people that are with public mobile, anyone else we get the message saying sorry you dont have talk on your package, which we both do, we have the $45 package with unlimited talk and 6GB data

Re: talk not working

popping — Sat, 05 Jan 2019 20:59:57 GMT

@suzielapierre83 wrote:
mine and my husbands phone suddenly wont make calls, we can only call people that are with public mobile, anyone else we get the message saying sorry you dont have talk on your package, which we both do, we have the $45 package with unlimited talk and 6GB data

Your plan plan features may have changed somehow. Try the lost/stolen phone trick to re-provision your plan features again.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is about 48 - 72 hours. Good luck.

Re: talk not working

suzielapierre83 — Sat, 05 Jan 2019 21:15:20 GMT

i tried, it didnt work 😞 ugh i cant be without my phone working, we dont have a house phone, only cell phone. wish they still had the customer service department where you could talk to a real person

Re: talk not working

Anonymous — Sat, 05 Jan 2019 21:20:52 GMT

@suzielapierre83 wrote:
i tried, it didnt work 😞 ugh i cant be without my phone working, we dont have a house phone, only cell phone. wish they still had the customer service department where you could talk to a real person

Interesting it happened to both of your phones.

Another trick is to manually pay in $1 and then restart the phone.

If you're a long time customer then you might have access to a human on the 611 service.

Re: talk not working

suzielapierre83 — Sat, 05 Jan 2019 21:25:37 GMT

our phones were both working up until 2pm for some reason, but they both only allow us to call ppl on the Public mobile network, no one else... we have been with PM for 5 years but 611 dont give us the option to talk to a rep anymore since we updated our package last year, we are on autopay

Re: talk not working

Dunkman — Sat, 05 Jan 2019 22:14:44 GMT

@suzielapierre83

You will need to private message a the moderator_team. It usually takes 1-3 days to respond.

Hopefully, it just starts working. Maybe a glitch in the system. Maybe try re-boot your phone every few hours.

Re: talk not working

popping — Sat, 05 Jan 2019 22:20:23 GMT

@suzielapierre83 wrote:
i tried, it didnt work 😞 ugh i cant be without my phone working, we dont have a house phone, only cell phone. wish they still had the customer service department where you could talk to a real person

Is your account status active?

The lost/stolen phone trick works on active account only.

Send private message to moderator for help. Moderator wait time is up to 3 days.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: talk not working

suzielapierre83 — Sat, 05 Jan 2019 22:20:37 GMT

no i didnt change anything, phones worked fine up until 2pm then i went to make a call and wouldnt work, its only allowing us to call ppl within the public mobile network, anyone with other providers, its giving us the message saying sorry you dont have talk on your plan

Re: talk not working

suzielapierre83 — Sat, 05 Jan 2019 22:21:30 GMT

yes our account shows active, shows we have the 45$ plan with unlimited talk, text and 6gb data

Re: talk not working

suzielapierre83 — Sat, 05 Jan 2019 22:36:17 GMT

i redid the lost/stolen phone thing, turned off phone,removed SIM and waited 10 minutes this time, and it came back working, musta been a glitch, thanks for helping... much appreciated everyone

Re: talk not working

Julez — Wed, 13 Feb 2019 00:24:09 GMT

Same thing happened to me. I have changed nothing. At least my data still works. Very frustrating as I rarely have time to phone people and today I have time but it won't work.

Re: talk not working

srlawren — Wed, 13 Feb 2019 00:38:07 GMT

@Julez wrote:
Same thing happened to me. I have changed nothing. At least my data still works. Very frustrating as I rarely have time to phone people and today I have time but it won't work.

@Julez did you happen to try the lost/stolen workaround?

Re: talk not working

Julez — Wed, 13 Feb 2019 00:41:41 GMT

No I am scared that my data will stop working also. I sent a message to the moderator team. Hopefully it gets fixed soon. The robot suggested that I turned the phone off and take out the sim card. I tried that and it didn't help.

Re: talk not working

Lieux — Wed, 13 Feb 2019 00:46:51 GMT

Do you have the 10$ plan and already used your 50 minutes @Julez ??

Re: talk not working

Julez — Wed, 13 Feb 2019 00:50:17 GMT

I have unlimited province wide (the call I was trying to make is in my province). I also have over 300 long distance minutes.

Re: talk not working

Lieux — Wed, 13 Feb 2019 00:54:39 GMT

Is it only one number or did you try another one?

Re: talk not working

Lieux — Wed, 13 Feb 2019 00:55:47 GMT

Did you use your phone to call before??? Stupid question???

Re: talk not working

Julez — Wed, 13 Feb 2019 01:26:34 GMT

You made something work. I tried a different number from my contacts. It worked. I tried the original from my contacts it didn't. Then I dialed the number from my memory and I went through. So thank you for inspiring me to keep trying.😁

Re: talk not working

Lieux — Wed, 13 Feb 2019 01:29:13 GMT

😊 for you!!! I don’t understand why it was like that but happy to have inspired you!!!

Re: talk not working

Julez — Wed, 13 Feb 2019 01:30:48 GMT

Smart question I used it about 4 days ago ( I renewed about 3 weeks ago.)