topic Re: Continuously getting message from 611 in Get Support

Continuously getting message from 611

Kaumil — Wed, 05 Jan 2022 11:25:48 GMT

Hii,

I am continuously getting the message from 611 "Sorry, your current plan does not include text messaging. To update your plan to include texting and for info about your account visit selfserve.publicmobile.ca" its very irritating, till now i have got more than 1000 messages. Please help me out and provide solution as fast as possible.

Thank you.

Re: Continuously getting message from 611

Psygineer — Sat, 05 Jan 2019 15:44:54 GMT

If text messaging is actually part of your plan (not all plans have it, and you can still get texts from PM themselves even without a text plan) then try logging into "My Account" and reporting the phone lost/stolen. Wait 5-10 minutes and then report it found. That will deactivate your SIM and then reactivate it refreshed. It usually clears up provisioning issues on accounts. If logged in to My Account this link will take you directly to the page I am talking about.

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/suspend-service/

Re: Continuously getting message from 611

TMS — Sat, 05 Jan 2019 15:52:02 GMT

@Kaumil wrote:
Hii,
I am continuously getting the message from 611 "Sorry, your current plan does not include text messaging. To update your plan to include texting and for info about your account visit selfserve.publicmobile.ca" its very irritating, till now i have got more than 1000 messages. Please help me out and provide solution as fast as possible.

Thank you.

This happened to me in the USA after I took iOS update.

Re: Continuously getting message from 611

Dunkman — Sat, 05 Jan 2019 16:13:43 GMT

@Kaumil

Must be a glich in the system.

If the above suggestions does not help, you will need to contact moderator with your concerns. Expect 2-3 days wait though.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437